Systems Analyst

5 months ago


Winnipeg, Canada ARxIUM Full time

ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies.

ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years and currently serves customers in North America, Europe and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in cities across North America and Europe.

**Required immediately, our Winnipeg Office is seeking a Systems Analyst**
- Competitive salary
- Medical/Dental/Vision benefits or Health Spending Account
- Company paid Life/ADD insurance
- RRSP/DPSP
- Educational assistance
- Flexible work schedule
- Generous paid time off
- Employee referral program
- Free parking

**Desired Skills and Experience**
- Diploma or Degree in computer science, software development, mechanical, electrical, computer, biomedical engineering; or equivalent experience is desirable.
- 5+ years of experience in Software Development, Healthcare IT, pharmacy automation or related experience.
- Software development or interface development experience, preferably with C#, XML, JavaScript and/or.NET.
- Broad technical knowledge base including mechanical, electrical and software including automated systems with sensors, servo motors, stepper motors, electrical grippers and robotic arms.
- Knowledge of LAN, WAN, VPN and TCP/IP technologies
- Proficiency with SQL, MS-SQL or Oracle Database querying.
- Bilingual in English and French is an asset.

**Essential Functions**
- They are responsible for providing advanced technical support, investigating, analyzing, and resolving complex support case escalations.
- Analyzes malfunctions in equipment/software and provides instructions to the Customer Support Representative to resolve the service ticket utilizing knowledge of mechanics/electronics, software, database, and/or interface development skills.
- Interprets maintenance manuals, schematics, software/interface requirements and wiring diagrams.
- Maintains service documentation. Responsible for timely and accurate completion of all paperwork and reports.
- Maintains the data warehouse for reporting and historical trend analysis
- Liaisons with Solution Director or Product Development/Engineering to determine solutions to escalations or product/interface enhancements.
- Perform complaints investigations and risk assessments.
- Performs QMS trend analysis and provide recommendations.
- Ability to travel up to 25%.
- Performs related duties as assigned.

**We would love to meet you



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