Operations Support Analyst
1 month ago
Hi, we’re HUB
We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy - so you’re ready for tomorrow.
The Opportunity
Reporting to the Director of Operations Site Support and working alongside the Business Intelligence Manager, you will support retail operations through understanding organizational priorities and requirements. As an Operations Support Analyst you will provide support for Applied Epic’s agency management system including M&A integrations (data reviewer, data validation, employee work orders, download, structure validation), Epic reporting, management recommendations, workflow development, Epic system configurations and end user training.
What you will bring to our team
Applied Epic accounting experience
Applied Epic report building experience
4+ years’ experience in the insurance agency industry either working for an agency or providing services to agencies
Excellent communication skills in both verbal & written.
Experience successfully working autonomously and collaboratively with a team
Sharp attention to detail and accuracy.
Strong organizational, presentation, and customer service skills
A day in the life
- Maintain in-depth knowledge of Applied Epic
Provide onboarding support and training to Operations leaders
Perform UAT testing, complete software and sandbox environment validation
Complete code changes, workload reassignment tickets and submit script requests
M&A support for data extraction, validation, and training
Build Epic reports based on specific criteria
Source and track information on changes, new updates, systems and processes to ensure continual improvements
Build training material and process documents for retail operations
Train Epic material as needed
Keep training and process documents refreshed and current
Participate in general project work as an Epic SME
Why Join HUB?
Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together
We work hard and play hard Get ready for our Staff Holiday Parties
Paid day off for your birthday - we want to celebrate you
Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities
Room to grow within the organization
Lots of company perks, benefits, RRSP matching and great compensation
Your future with HUB
- Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunity for advancement.
What makes us different than all the rest?
**Our Vision**: To be everywhere risk exists - today and tomorrow. Helping protect what matters most.
**Our Mission**: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.
**Our Core Values**:
- Entrepreneurship: We encourage innovation and educated risk-taking.
- Integrity: We do the right thing every time.
- Teamwork: We work together to maximize results.
- Accountability: We measure and take responsibility for outcomes.
- Service: We serve customers, communities and colleagues.
The employment offer is contingent upon completion of a successful background check.
\#LI-POST
Department Information Technology
**Required Experience**: 2-5 years of relevant experience
**Required Travel**: No Travel Required
**Required Education**: High school or equivalent
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
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