Frond Desk Supervisor

2 weeks ago


Montréal, Canada Le Nouvel Hôtel Montréal Full time

**Workplace**: 1740 boulevard René-Lévesque Ouest, Montréal, Quebec, Canada, H3H1R3

**Status**: Full Time, Temporary

**Reason**: Temporary replacement

**Salary**: Starting at 26$ per hour

Located in downtown Montreal, Le Nouvel Hotel gives you quick access to all means of transportation. If you want to be surrounded by passionate professionals, this 4-star hotel is ready to receive you. In addition, the location of the hotel gives you a variety of choices for restaurants and cafes for lunch hours or for the 5 to 7 after work.

Reporting to the Director of Reception, the Reception Supervisor is responsible for overseeing the daily operations of the establishment's reception, as well as leading and supporting the team of receptionists to ensure quality service to the clients.

**Responsibilities**:

- Supervise reception activities, including check-in, check-out, guest special requests, and reservations.
- Provide exceptional customer service by welcoming guests, addressing their inquiries, and professionally resolving issues.
- Guide, train, and mentor team members, ensuring adherence to service standards and establishment policies.
- Manage work schedules, leaves, and replacements to ensure adequate coverage at all times.
- Coordinate with other departments to ensure smooth communication and efficient issue resolution.
- Handle guest complaints proactively and responsively to ensure their satisfaction.
- Ensure compliance with check-in, check-out procedures, as well as security and confidentiality policies.
- Perform administrative tasks such as compiling reports, maintaining records, and managing billing.
- Maintain a clean, organized, and welcoming environment at the reception.

**Qualifications and Required Skills**:

- College degree in hospitality is an asset.
- Previous reception experience, with a minimum of 3 years in a supervisory role.
- Excellent communication and customer service skills.
- Ability to work under pressure and manage delicate situations.
- Strong leadership skills and the ability to motivate and develop a team.
- Solid organizational skills and attention to detail.
- Proficiency in hotel management systems and computer tools.
- Familiarity with standard operational procedures in the hotel industry.

**Languages**:Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.

**Languages**: Bilingualism (French and English) is required for this position as we serve an international clientele.

**_ Who are we_**
- We believe in teamwork and are committed to creating a high performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you._


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