Retail Sales Supervisor

3 months ago

Brampton, Canada Green Mobile Full time

**Gatto Bros Inc. O/A Green Mobile - TELUS | Koodo Authorized Dealer**

**Work Location**:Shoppers World Brampton 499 Main St S UNIT 175, Brampton, ON L6Y 1N7, Canada

**Position**: Sales Supervisor - Retail (**1**)

**Wages**: $ 28.50 - $ 29.50(To be negotiated) per hour for 40 hours/week

**Terms of employment**: Permanent Full time

**Education**: Secondary (High) school graduation certificate.

**Work Experience**: 7 months to less than 1 year.

**Language**:English

**About Us**:
We're a proudly Canadian wireless retailer committed to helping people & the environment. Keeping you connected while doing some good. We plant one tree for every phone we sell. We carry the latest smartphones and plans on TELUS and Koodo.

We serve individual customers, businesses, & corporate employees.

**Job Duties**:

- Maximize sales opportunities by supporting the sales capabilities of associates and leveraging current sales techniques and best practices within the organization.
- Develop & lead marketing & outreach programs to acquire new business and increase market share.
- Coach, train, and develop a high-performing team in the areas of sales, service and support.
- Remain knowledgeable on general company policies and procedures and to provide ongoing guidance & training to associates related to these policies.
- Ensure compliance with health and safety legislation.
- Promote and maintain a safe working environment and follow all company protocols for safety. Required to report any unsafe working conditions to company management promptly.
- Support all privacy policies and processes and ensure compliance with associates.
- Monitor adequate inventory levels of products & supplies and place ongoing orders.
- Authorize inventory returns.
- Review POS transactions & daily deposit amounts for accuracy. Communicates results to management.
- Process payments and transactions.
- Manage cash & other forms of payment.
- Perform weekly sales audit by preparing necessary paperwork & cross referencing for accuracy.
- Prepare and manage reports relating to sales & other KPIs, inventory and employee management.
- Responsible for the ongoing service and resolution of customer issues by ensuring a high level of customer satisfaction (both pre and post sale) is provided by associates.
- Manage customer escalations & complaints making every attempt to resolve them in a cordial manner.
- Sell and assist customers.
- Create work schedules for store associates and delegate duties & tasks accordingly.
- Supervise and coordinate activities of employees.
- Supervise overall activities of the retail store.

**Other Skills requirement**:

- Excellent organizational and problem-solving skills.
- Positive attitude, professionalism, and passion for leading.
- Excellent customer service and resolution skills.
- Flexible availability to work retail hours including evenings & weekends.
- Working knowledge and interest in mobile phone technology.

Pay: $28.50-$29.50 per hour

Expected hours: 40 per week

Schedule:

- Day shift
- Evening shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

Work Location: In person

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