IT Infrastructure Internship
1 month ago
**Position Title: IT Infrastructure Internship**
**Department: IT**
**Division: AGI Corporate**
**Location: Winnipeg, MB, Canada**
**About AGI**
Listed on the TSX, Ag Growth International Inc. (“AGI”) is a provider of the physical equipment and digital technology solutions required to support global food infrastructure including grain, fertilizer, seed, feed, and food processing systems. With over 4,000 employees worldwide, and facilities and offices in Canada, the United States, Brazil, India, Europe, APAC, Australia and Africa, AGI sells its products globally through a network of wholly owned subsidiaries and third-party dealers and distributors.
**The Opportunity**
This role will be responsible for assisting the Global IT department to manage the IT assets and tickets, software and hardware asset tracking, license management, compliance and maintenance.
**The Team**
The role will report directly to the Service Desk Leader and will be part of the helpdesk team to provide IT technical support to end users, Move Add Change (MAC) Requests, triage an escalate operational issues.
**Responsibilities**
- Resolve end-users IT Requests
- Installation of Software and printers
- Contribute, prepare and maintain knowledge base articles.
- Ensure Service Level Agreements (SLA’s) are met.
- Prioritization and Triage of tickets depending on urgency, risk or individual.
- Conduct basic troubleshooting for End User Computing
**Qualifications**
- IT certifications or equivalent training and experience
- This is an entry-level IT security role; however, prior experience in IT would be considered an asset.
- Experience with IT support ticketing systems (JIRA SM, ServiceNow, etc.)
- Technical knowledge of - Internet Browsers and the various versions of each (Internet Explorer/Firefox/Safari/Chrome), Clearing cache and cookies, Pop-up Blockers, Security Software
- Technical working knowledge on all aspects of end-user computing, to deal with complex technical issues, which range from PC’s, Laptops, Tablets, Networking & Printers
- Experience with IT RMM tools
- Experience with operating systems such as: Windows, MAC
- Experience with Mobile support (Android and iPhone)
- Experience interpreting licensing terms and conditions
- Experience in Customer Support
- Strong attention to detail and organization
- Excellent and proven customer service focus record
- Able to work with minimum supervision and in collaboration with a large team
- Experience with ITSM systems (JIRA or ServiceNow, for example) an asset
- IT Asset Management and Discovery Tools experience an asset
- High attention to detail.
AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.
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