Front Office Receptionist

3 weeks ago


Fort St John, Canada H&R Block Full time

All applicants must
- Be able to speak, read and write English. Other languages an asset.
- Be available to work evenings (til 8pm) and Saturdays 9am to 5pm
- Drop resume off in person at our office (10123 99th Avenue, Fort St John, BC) or send it to us through the Indeed platform.

This seasonal position with H&R Block is part-time with the potential for the occasional full time shift and it ends May 1st. This position also has an opportunity to be an annual career (February to April).

If you are looking for something to fill the long winter hours this could be a career that fits your needs

~~

The Client Service Professional (also referred to as Receptionist) is responsible for ensuring that each client receives the best possible care and attention. This is achieved by greeting/acknowledging each client, identifying his/her needs, and providing prompt and accurate information, while maintaining a pleasant and professional atmosphere.

**Essential Duties and Responsibilities**

CUSTOMER SERVICE (70%):

- Greets and welcomes each client in a cheerful and professional manner immediately as the client enters the tax office. Quickly determines the client’s service needs and assigns the client to an appropriate associate in the scheduling program.
- Monitors client flow by managing and advising clients of the anticipated wait time and following-up when there are any expected delays.
- Remains current with other H&R Block products and services in order to provide basic product information to clients.
- Answers the telephone in a professional manner, providing callers with basic information about services and fees when requested. Transfers calls to available tax associates as necessary to fully respond to inquiries or resolve problems.

CLERICAL (30%)
- Receives and secures cash, cheques, debit/credit card receipts. Records all transactions in the Point-of-Sale computer.
- Schedules client appointments for the office staff. Assembles client folders as required, maintains confidential/sensitive files, and promptly files completed returns. Assists with the maintenance of COD pending and pick-up files.
- Attends required training for the position.
- Maintains proper office appearance and cleanliness. Ensures that workstation is neat and clean at all times and prepares for the following day by ensuring that adequate supplies are on hand.

**Qualifications**
- High school diploma or equivalent.
- Must have good reading and math skills in order to understand information and effectively explain information to others.
- Previous experience in a customer service environment an asset.
- Ability to add, subtract and provide exact change when exchanging money between the company and the client.
- Ability to operate a computer and applicable software packages.
- Must be willing to work flexible hours* _-- Evenings and Saturdays a must_*.

**Job Types**: Full-time, Part-time, Seasonal
Contract length: 3 months
Part-time hours: 20-40 per week

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Work Location: One location

Application deadline: 2023-02-04



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