Operational Performance Lead

1 month ago

Toronto, Canada Closing the Gap Healthcare Full time

Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home-based and community-setting services.

We are seeking a dynamic, results-driven **Operational Performance Lead** to join our team and contribute to driving operational excellence within our healthcare organization. In this role, you will be responsible for optimizing processes, developing key performance indicators (KPIs), and delivering data-driven insights to ensure that performance metrics align with our efficiency and quality standards

**What you will be doing**:

- Lead efforts to analyze and improve operational processes within the organization to enhance efficiency, and improve service delivery
- Develop, implement, and monitor key performance indicators (KPIs) to measure and track operational success. Regularly review metrics to ensure alignment with organizational goals and identify areas for improvement.
- Provide actionable, data-driven insights to leadership and teams to support informed decision-making. Use analytics to identify trends, highlight performance gaps, and recommend strategies for improving efficiency.
- Identify opportunities for improvement through data analysis and operational audits.
- Lead initiatives to resolve performance challenges and implement solutions that enhance organizational performance.
- Support management by providing data-driven recommendations for strategic decision-making.

**Skills needed for success**:

- Bachelor’s degree in health information systems, Business Management, or a related field.
- Minimum of 3 years of experience in process improvement, performance management, or operational excellence within a healthcare environment
- A self-starter with a proactive approach to problem-solving.
- Excellent verbal and written communication skills, with the ability to present data and insights clearly to stakeholders
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, PowerBI). Experience with data analysis tools and healthcare management software.
- Lean Six Sigma certification is an advantage.

**What you can expect**:
As a member of Closing the Gap Healthcare’s Team Made for Caring, you can expect:
- Competitive total compensation package
- Registered Retirement Savings Plan (RRSP Matching)
- Group benefits including medical and dental
- Generous vacation package
- In depth training and orientation to set you up for success
- A commitment to excellence

**Who we are**:
**Closing the Gap Healthcare (CTG)** is proud to be a Canadian-owned, award-winning, fully accredited and publicly-funded organization.

We are A Team Made for CaringTM dedicated to providing people of all ages the highest level of care across a wide range of home, community-based, and clinic healthcare services. Our philosophy and care approach are based on ethical principles and compassion, together with our commitment to meet the highest practice standards.

**The Not So Fine Print**:
This position is open to individuals who are eligible to work in Canada, and who meet all the essential requirements stated above. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy.

Closing the Gap is committed to a high-quality and safe environment for our team members and clients/families. At Closing the Gap, we strongly encourage all new hires to be vaccinated against COVID-19 and Influenza as unvaccinated team members put themselves, co-workers, their clients, their client’s families, and CTG’s communities at unnecessary risk.

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