End User Support Technician

3 weeks ago


Etobicoke Ontario, Toronto, Canada Resonaite Full time

Our client in the logistics industry is looking for a fulltime/perm End User Support technician. Focus will be on Tier 1 and 2 IT support.


Location: Hyrbid – Etobicoke office


Responsibilities:

  • Provide first-line investigation and diagnosis for all IT incidents.
  • Log all incidents/service requests into the incident management system.
  • Keep users informed of progress and resolution status.
  • Maintain an accurate inventory of all hardware, software resources, and parts.
  • Provide basic training and demos for staff as needed.
  • Create and maintain support documentation for end users.
  • Configure and install PCs, label printers, and cabling.
  • Set up, configure, and deploy desktop, laptop, and tablet computers along with associated peripherals/IT equipment.
  • Support and troubleshoot software and applications, including Windows 10 and the Office Suite.
  • Work with various vendors to support and maintain their systems within the plant environment.
  • Deploy and troubleshoot wired and wireless networks, including installing cabling and performing basic network troubleshooting.
  • Perform tasks such as creating computer accounts and resetting user passwords.
  • Adhere to all relevant departmental policies, processes, standard operating procedures, and instructions to ensure controlled and consistent work practices.


Requirements:

  • 4+ years of experience supporting IT equipment including PCs (hardware and software), printers, scanners, handheld devices, and vendor-specific equipment.
  • Hands-on experience with troubleshooting general electronics and IT systems.
  • A+ IT Technician certification.
  • Microsoft Certification (e.g., MCSA) is desirable.

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