Associate, Service Caledon

3 days ago

Caledon, Canada The Town of Caledon Full time

**Description**:
**The Opportunity: 1 Permanent Full Time Vacancy, 1 Contract Full Time Vacancy (up to 18 Months)**

Reporting directly to the Supervisor, Service Caledon, this role is responsible for ensuring courteous, accurate, responsive and efficient service delivery for clients contacting the Town of Caledon. The Associate, Service Caledon rotates between phone and counter service to facilitate first contact resolution for incoming inquiries, complaints, and service requests. As an Associate, Service Caledon you will perform the following duties, including but not limited to:

- Provide a broad range of information, direction and resolution requiring varying degrees of research and knowledge of departmental services
- Respond to, refer or transfer, and record customer inquiries that cannot be resolved at first point of contact to appropriate division or outside agency. Follow-up to ensure timely responses from other service areas
- Participate on work group team projects and/or activities as assigned. Partner with various departments and provide input for streamlining processes, enhancing services and expanding the responsibilities of Service Caledon
- Act as Deputy Issuer of Marriage Licenses, Deputy Division Registrar, and Lottery Licensing Officer
- Receive, accept and process payments for various Town services. Perform daily financial reconciliations, bank deposits, and account adjustments in accordance with corporate cash handling procedures and with the support of the Manager, Revenue/Deputy Treasurer

We are seeking an individual with demonstrated service-orientation that reflects Caledon’s quality standards: accurate, courteous, responsive and easy to navigate and demonstrated understanding of municipal services and basic financial literacy, and computer proficiency in MS Office (Word, Excel, Outlook).

This position offers a salary range of $60,225.23 - $73,805.67.

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