Employee Services Representative Ii
3 weeks ago
**Summary**
**Essential Functions**
- Receive incoming escalation calls from Tier 1 Contact Center Representatives, or from internal customers needing specialized assistance for the functional area(s) assigned
- Process complex transactions, diagnose and resolve critical issues with the highest level of accuracy, accountability and reliability
- Monitor work queues and work independently under the direction of the Manager
- Exhibit positive attitude while communicating with all internal and external customers
- Develop deep expertise and specialized knowledge in functional area to aid customer escalation calls
- Identify areas for continuous improvement
- Required to meet productivity and accuracy standards as required
- Cross-train on other duties as assigned by management
- Flexibility to work overtime / extended hours, if required, in order to support operations during high-volume periods
**Additional Responsibilities**
- Performs other duties as assigned.
**Skills and Abilities**
- Attention to detail, strong written and verbal communication skills, and efficiency in responding to written messages through a computer system
- Technological literacy and mastery of navigating web browsers and basic office software such as Outlook and Word
- Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
- Strong communication, organization, time management skills, and functional expertise (e.gbenefits, compensation)
- Time management
- Excellent collaboration and team building skills
- Proficient in Microsoft Office environment intermediate required
**Qualifications**
- Associate's degree preferred
- Bachelor's degree preferred
- Two (2) years or more in functional service area (i.e. Separations, Benefits, Leaves, Global Mobility, Payroll, ER / LR, etc.) required
- Two (2) years or more relevant work experience (i.e. processing mass data uploads, payroll, organizational changes, etc.) required
- Proficient in Microsoft Office environment intermediate required
**Travel**: None
**DOT Regulated**: None
Applicants from California, Colorado, Connecticut, Hawaii, New Jersey, New York, Washington State:
Salary is determined based on internal equity; internal salary ranges; market
data/ranges; applicant’s skills; prior relevant experience; certain degrees or
certifications, etc.
The pay for this position ranges from $21.64-$28.68 an hour.
Ryder offers comprehensive health and welfare benefits, to include medical,
prescription, dental, vision, life insurance and disability insurance options, as well as
paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan
**Job Category**: HR Compliance
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