Patient Administrative Associate
3 weeks ago
**Summary of Duties**
The PAA is responsible for the co-ordination of patient flow and patient activities; administrative services for the new Complex Malignant Hematology outpatient unit; and maintenance of patient records, staffing, scheduling, payroll, and administrative support to patient care unit. In this role, this position provides a broad range of administrative support within the outpatient setting.
As an integral part of the health care team and front-line staff, responsibilities include:
- Coordinating electronic physician orders with applicable software;
- Scheduling return to clinic appointments, internal/external consults, tests and procedures required by the oncologists;
- receiving and screening all new and follow-up patients;
- Responding to general enquiries; Preparing patient charts;
- Booking appointments; Ordering supplies;
- Providing relief coverage and support services within the department.
**Qualifications/Skills**
- One year of Community College required.
- Medical Terminology course preferred.
- Must achieve successful completion of Sunnybrook Health Sciences Centre’s PAA training within specified timeframe.
- Proficiency with MS Office computer skills (Word and Outlook) required; with working knowledge of in-house patient software packages (e.g. OASIS, Excelicare, etc.) preferred
- One year of Administrative/Business experience required; in a health care setting preferred.
- Demonstrated effective Person-Centred Care/Customer Service behaviour.
- Proven accurate keyboarding skills at 40 net w.p.m. OR data entry at 106 net keystrokes per minute.
- Demonstrated ability to organize, prioritize and follow-through effectively, working at a fast pace unpredictable environment that requires the ability to manage multiple tasks.
- Excellent problem-solving, interpersonal and communication skills: oral, written and comprehension.
- Tact and diplomacy in handling and dealing with confidential information Demonstrated ability to work effectively in an interprofessional team environment.
- Proven ability to work with sensitivity and compassion with oncology patient population and their family/support people
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