System Navigator I

5 months ago

Burlington, Canada Reach Out Centre for Kids Full time

**PURPOSE**

**System Navigator I **is the first contact/experience for children, youth, families and community service providers when connecting with ROCK. A key role of this position is to support positive client-centered access to information and care at ROCK. The position also, establishes a positive impression with the community by providing and facilitating information, resources and referrals. The purpose of the role is to hold a holistic, system vantage point, to see the ‘bigger picture’ and to help the agency meet the needs of the community in accessing services with maximum efficiency.

Please note that this is a p**ermanent, full-time position working 35 hours weekly.**

**SPECIFIC POSITION RESPONSIBILITIES**
- Answer, triage and navigate incoming calls and/or in-person inquiries from clients, caregivers and community service providers in an effective, efficient and client-centered manner.
- Provide information, resources and facilitate referrals as necessary to programs and services.
- Complete registrations for clients entering into programs and services at the agency.
- Support access to and scheduling of the Walk-In Clinic.
- Screen clients for a milieu of services using eligibility criteria and level of care assessment (CALOCUS).
- Determine level of risk for clients and ensure appropriate connection to crisis services as required.
- Problem solve and support client need as they present either in person or virtually.
- Make supportive connections to various teams at the agency.
- Facilitate and maintain client records and data collection, including program statistics for the purpose of required reporting, evaluation and/or research.
- Provide support for ROCK’s Chatbot system (Quinn) by communicating online and providing information and resources to live chat users.
- Support clients by making referrals to and scheduling screening appointments with the Access and System Navigation team.
- Provide administrative support for incoming referrals through the client information system or by fax.
- Operationalize client safety through adhering to established policies and guidelines that ensure consistency in the delivery of quality and safe care, and by identifying and reporting any client safety incidents.
- Abide by the specific requirements of Section 28 of the Occupational Health and Safety Act, as well as any further health and safety responsibilities outlined in the agency’s policies and procedures.
- Maintain strict confidentiality and ethical standards in compliance with the agency’s policies.
- Other duties as may reasonably be assigned.

**QUALIFICATIONS**

**_
Education_**
- Graduate of a recognized university or a community college program with a degree in Social Work, Child and Youth Work, or equivalent education relating to specific populations being served.

**_ Experience_**
- A minimum of 1-2 years of experience working in children and youth mental health settings.
- Highly developed collaborative working style with the ability to work in a conciliatory, respectful manner within and between systems that service children, youth and their families.
- Able to demonstrate a commitment to maintaining an optimistic, solution-focused and strength-based approach.
- Demonstrated competence with data entry and the utilization of a client information system.
- Experience and comfort providing support to clients over the phone, virtually and in-person is an asset.
- Established working relationships with Halton community service providers is an asset.

**_ Skills_**
- Proven ability to provide an optimal client service experience.
- Excellent interpersonal and collaboration skills.
- Excellent organization and administrative skills, including strong attention to detail with commitment to high quality work.
- Ability to take initiative and work both independently and collaboratively as a part of a team.
- Ability to interact with staff at all levels and maintain effective working relationships.
- Demonstrated proficiency with MS Office Suite programs at an intermediate level (i.e., Word, Excel, Teams, PowerPoint).
- Proficient in the use of technology as required of the position, including working in a virtual environment with MAC OS operating systems experience preferred.
- Familiarity of Caseworks is an asset.

**_ Additional Requirements_**
- Ability to work flexible hours according to program needs.
- Ability to travel to various sites through Halton Region on an as needed basis.
- Current (within three months) criminal reference check with vulnerable sector search.
- Commitment to a workplace environment that values all people who are a part of ROCK.
- Why work at ROCK?_
- Lead agency for Halton Region, providing mental health services to children, youth, and their families.
- Opportunity to work within a multidisciplinary and collaborative team composed of dedicated individuals who are focused on achieving the mission and vision of the agency.
- Focus on healthy work-life balanc

  • System Navigator Ii

    3 months ago

    Burlington, Canada Reach Out Centre for Kids Full time

    **PURPOSE** Reporting to the Program Lead and the Manager for Access and System Navigation, the System Navigator II position serves as the first point of contact for children, youth, and families as they access the Children and Youth Mental Health milieu of services. The Navigator II is responsible and accountable for ensuring the development of clearer...

  • System Navigator Ii

    1 month ago

    Burlington, Canada Reach Out Centre for Kids Full time

    **PURPOSE** Reporting to the Program Lead and the Manager for Access and System Navigation, the System Navigator II position serves as the first point of contact for children, youth, and families as they access the Children and Youth Mental Health milieu of services. The Navigator II is responsible and accountable for ensuring the development of clearer...

  • System Navigator/project Lead Thrive Counselling

    6 months ago

    Burlington, Canada Thrive Counselling Full time

    **System Navigator/Project Lead** **Thrive Counselling** **Job title**:System Navigator/Project Lead **Location**:Halton **Terms**:30 month contract with potential for permanent **Salary/rate**:Competitive salary **About us**:Thrive Counselling is a family service agency serving the Halton Region. We provide a variety of counselling and other services to...

  • System Navigator

    3 weeks ago

    Burlington, Canada Carpenter Hospice Full time

    **Title**:System Navigator - Integrated Palliative Care Program (Contract - 6 months) **Hours**:Full-time, 37.5 hours per week **Duration**:6 months (possibility of extension) **About the Integrated Palliative Care Outreach Team**: The Burlington Integrated Palliative Care Outreach Team is a multi-organization partnership that aims to facilitate seamless...

  • Msp Systems Administrator Level I

    5 months ago

    Burlington, Canada IT Force Full time

    **About IT Force** IT Force is a well-established IT Managed Services Provider in Burlington, Ontario. Established in 1999, it is our mission to make our client's technology EASY, ACCESSIBLE and SAFE. We manage our client's IT infrastructure including security, backup, cloud solutions and helpdesk support. We have an impressive customer satisfaction rating...

  • Electrical Systems Technician

    2 weeks ago

    Burlington, Ontario, Canada BGIS Full time

    Job SummaryThe Facilities Maintenance Specialist - Electrician will be responsible for operating facility systems, performing preventative and corrective maintenance, and routine and on-demand services on facility mechanical and electrical equipment and systems.Main ResponsibilitiesOperate facility systemsPerform preventative and corrective maintenance on...

  • Technician Trainee

    6 months ago

    Burlington, Canada Ryder System Full time

    **About Ryder** For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. We are a Fortune 500 company with 800+ locations and over...

  • IT Systems Engineer

    1 month ago

    Burlington, Canada Aquiform Full time

    About Us: VODA Backyard & Leisure Group is Canada's premier provider of backyard leisure products, operating through three key business units: Aquiform Distributors, Club Piscine, and Pool Supplies Canada. As a leader in the pool, spa, and patio furniture industry, VODA offers a comprehensive range of products and services across multiple channels, including...

  • Systems Integration Specialist

    2 weeks ago

    Burlington, Ontario, Canada Marmon Industrial Water Limited Full time

    We are seeking a highly skilled Instrumentation & Controls Engineer to join our New Equipment group at Marmon Industrial Water Limited. This position can be based in either Burlington, Ontario or Warren, New Jersey.Job Summary:This role involves designing and developing instrumentation and controls systems for water and wastewater treatment equipment...

  • Material Handler

    6 months ago

    Burlington, Canada Ryder System Full time

    **Summary** Under the responsibility of the Logistics Supervisor, the Material Handler I performs warehouse functions, which may include loading, picking, packing, shipping, receiving, forklift operation, and, cycle counting. Shift - 3pm to 11:30pm Rate of Pay - $20.24 plus $0.50 shift premium **Due to federal regulations**: **Why Ryder** - **Weekly...

  • Material Handler

    6 months ago

    Burlington, Canada Ryder System Full time

    **Summary** Under the responsibility of the Logistics Supervisor, the Material Handler I performs warehouse functions, which may include loading, picking, packing, shipping, receiving, forklift operation, and, cycle counting. Shift - 7am to 3:30pm Rate of Pay - $20.24 **Due to federal regulations**: **Why Ryder** - **Weekly pay**: - **Competitive wage...

  • Shipping and Receiving

    6 months ago

    Burlington, Canada Ryder System Full time

    **Do you have a G Class Driving License?** **Do you have Warehouse experience?** **Do you have Customer Service experience?** **Then we want to hear from you!** **Then we want to hear from you!** **Summary** Under the responsibility of the Logistics Supervisor, the Material Handler I performs warehouse functions, which may include loading, picking,...

  • Software Architect for Advanced Surveillance Systems

    2 weeks ago

    Burlington, Ontario, Canada L3Harris Technologies Full time

    About the RoleL3Harris Technologies is a leading provider of advanced defense and commercial technologies. As an Embedded Software Designer, Lead, you will play a crucial role in developing cutting-edge software for our MX-series systems.Key ResponsibilitiesDesign, develop, and validate real-time embedded software for complex electro-optical surveillance...

  • Ryder Service Trainee

    2 weeks ago

    Burlington, Ontario, Canada Ryder System, Inc. Full time

    At Ryder System, Inc., we are looking for a talented individual to join our team as a Technician Trainee. This developmental position is designed to familiarize new employees with the role of a technician while working as a service employee and participating in Ryder's 18-month Technical Training Developmental Program.About RyderRyder has been providing...

  • Staff Geologist

    3 months ago

    Burlington, Canada Roux Consulting Full time

    p>Our best product is the smart and creative thinking that we provide.Job Title: Staff Geologist / Scientist IJob Type: Regular Full TimeEducation: Bachelor's DegreeCategory: ScientificPosition OverviewThis position will assist the project team and Project Manager in providing field support and technical assistance on environmental investigation and...

  • Senior Embedded Systems Architect

    2 weeks ago

    Burlington, Ontario, Canada L3Harris Technologies Full time

    L3Harris Technologies, a leading aerospace and defense technology innovator, is dedicated to empowering employees and promoting work-life success. Our inclusive environment fosters professional growth, and we prioritize values, community involvement, and excellence in all that we do.We offer end-to-end solutions that meet mission-critical needs across...

  • Information and Referral Specialist

    6 months ago

    Burlington, Canada ADAPT Full time

    _Become part of the ADAPT team; the team that makes a difference, supports its employees in their career development and creates a positive environment to work in_ **POSITION**: Information & Referral Specialist-Clinical Intake **LOCATION**:TBD (one of ADAPT locations) - **This position will be classified as a permanent 1.0FTE**_ - **WHAT'S THERE FOR...

  • Senior Business Technology Solutions Specialist

    2 weeks ago

    Burlington, Ontario, Canada Infowiz Full time

    Job Title: Senior Business Technology Solutions SpecialistAbout Infowiz:We are a leading provider of innovative technology solutions, dedicated to helping businesses succeed in an ever-evolving digital landscape.Job Description:We are seeking a highly skilled Senior Business Technology Solutions Specialist to join our team. As a key member of our...

  • Bodily Injury Claims Adjuster I

    5 months ago

    Burlington, Canada CUMIS Services Incorporated Full time

    Company: CUMIS Department: Claims Employment Type: Regular Full-Time Work Model: Hybrid Language: This role operates in English. **The Opportunity**: We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize...

  • Control Systems Specialist

    6 months ago

    Burlington, Canada Gyptech Full time

    **Our Equation for Success** Over the last 30 years Gyptech (Gypsum Technologies Inc.) has become a global leader in the design, construction, commissioning and servicing of wallboard equipment and plaster plants. We believe**:Hard work + Innovation + Technical/Industry Expertise + Passion = Excellence** Our team of highly experienced management,...