Client Care Manager

4 weeks ago

Winnipeg, Canada GHY International Full time

About GHY:
GHY International is an international customs and trade services group designed to assist importers and exporters to buy and sell in world markets. Founded in 1901, GHY is one of Canada’s oldest brokerage companies and has international offices in Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina. GHY’s structure is designed around providing sustainable corporate growth, strong client service, and opportunity to GHY associates. One of the most predominant aspects of our company culture is CARE. It is ingrained in all we do; relationships matter to us.

Join GHY and benefit from:

- **Work Life Balance** - We mean it: banked time program, paid volunteer days, social committee, cultural surveys, potlucks
- **Fair Compensation** - With scheduled salary assessments, salary scales, RRSP/DPSP program and Bonus program.
- **Health Benefits** - Subsidized health, dental, short and long term disability, AD&D, HCSA, EAP and critical illness.
- **Professional Development** -Employee development, external training, leadership development, internal applicant preference, career planning & advancement.

About the Role:
Reporting to the Director of Canadian Operations, the CCM is a cornerstone in our efforts to not only maintain but elevate our standards of client service, compliance, and team development. The Client Care Manager will play a pivotal role in our operations management team, with responsibilities that touch on every aspect of client and team engagement.

**Responsibilities**:

- Hands-on Leadership, Coaching and Mentoring to all Associates within the team
- Facilitate Daily/Weekly Team Huddles and Client Spotlights
- Monthly 1/1s
- Semi-Annual Performance Reviews
- Assist with goal setting and monitor completion
- Focus on and encourage Timely Release, Compliance and Client Intimacy
- Vacation and stat holiday scheduling
- Monitor Performance of all associate levels
- Work with Trainer to identify and execute on areas of development and training needs
- Client Retention and Account profitability assessments
- Client problem resolution and complaints
- Client reporting requests
- Client outreach/MARPS/meetings
- SOP creation and maintenance
- Assist BD with prospect accounts/onboarding
- Reconciliation of accounting discrepancies
- Penalty/Storage/Demurrage Analysis Review and Approval of Write-offs
- Assist with tariff classification and fta analysis
- QC creation and review
- QC Approval within threshold
- Ensure all day 5 entries are on the Daily Notice
- Review, sign and monitor E29Bs
- Manage external production
- Submit waivers on overdue penalties
- Review team audits and work with GTS to resolve issues and correct errors as needed
- Collaborate with other Managers and Departments to resolve issues, create standardization of processes, share ideas and identify staffing requirements
- Attend Monthly Manager Meetings
- Other duties as assigned

Required Experience:

- 15+ years of related experience an asset

Educational Requirements:

- Completion of Grade 12 Education
- Certified Customs Specialist Designation
- Certified Trade Compliance Specialist Designation

**Required Skills**:

- Ability to prioritize in a fast-paced, constantly changing environment
- Ability to self-motivate and work independently
- Detailed oriented and logical individual with the ability to make objective business
- decisions in a fast-paced environment
- Excellent analytical and problem-solving skills and the ability to manage conflicting
- priorities
- Exceptional client service skills
- Experience with ITMR4
- Knowledge of Customs rules and regulations
- Professional oral and written communication skills
- Proficiency of Outlook, Word, Excel and PowerPoint
- Recognize OGD’s and impacts of OGD’s at time of release
- Tolerance to adversity and the capability to handle stress in a positive manner
- Understanding of tariff classification, GIR’s and explanatory notes
- Work within tight deadlines

SHIFT DETAILS: Core hours are Monday-Friday, 8:00 am - 4:00 pm, however the CCM can expect to provide support to our after hours teams on an as needed basis.

TRAVEL: Some limited travel may be required

START DATE: April 2024

  • Client Care Manager

    1 month ago

    Winnipeg, Canada Home Care Solutions for Everyone Full time

    We are currently seeking a client focused individual who will oversee our client’s care. The Client Care Manager provides support, direction, assistance, and advocacy services to our clients. This individual will be knowledgeable in client assessments, building care plans, coordinating with other agencies, etc. We offer competitive wages, flexible hours,...

  • Resident Care Manager

    1 month ago

    Winnipeg, Canada Lions Personal Care Home Full time

    **Date**: November 9, 2023 **Department**:Nursing **Posting No**: RCM001 **Position**: Resident Care Manager **Job Type**: Full-time/ Permanent - **What we do**:_ “Lions Housing Centres Inc. operates within our community to provide a comfortable, home-like atmosphere for residents through various housing opportunities, including Independent Living,...

  • Client Care Coordinator

    1 month ago

    Winnipeg, Canada Skin Clinics Full time

    SKIN Clinics is seeking a full time, highly organized and customer-focused individual to join our team as a Client Care Coordinator at our Winnipeg location. You will play a crucial role in providing exceptional customer service and ensuring a smooth and pleasant experience for our valued clients. Your primary responsibility will be to facilitate the...

  • Client Care Coordinator

    1 week ago

    Winnipeg, Canada WS Audiology Americas Full time

    **About HearCANADA** At HearCANADA, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide _Wonderful Sound for All_. **What your main objective...

  • Client Care Coordinator

    1 week ago

    Winnipeg, Canada WSAudiology Full time

    About HearCANADAAt HearCANADA, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide Wonderful Sound for All.What your main objective will be as a...

  • Client Care Coordinator

    1 week ago

    Winnipeg, Canada HearUSA Full time

    About HearCANADA At HearCANADA, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide Wonderful Sound for All. What your main objective will...

  • Client Care Associate

    4 days ago

    Winnipeg, Canada Western Financial Group Full time

    **We are one of Canada’s Top Employers, Join Us** Do you provide excellent customer service? Do you enjoy identifying and generating new sales opportunities? **Client Care Associate** Reporting to the Manager, Commercial Services, the Client Care Associate is responsible for supporting the Insurance Advisors and provide direct client assistance through...

  • Client Care Representative

    5 days ago

    Winnipeg, Canada Bridgwater Vet Hospital Full time

    **Company description** Join us at Bridgwater Veterinary Hospital & Wellness Centre 24 Hour Emergency & Critical Care! Bridgwater Veterinary Hospital and Wellness Centre is a state of the art Veterinary Hospital, prepared to serve all needs of pet care, from wellness and physical rehabilitation to critical and emergent care. Our expansive and...

  • Health Care Aid Hospital, Long Term Care

    1 month ago

    Winnipeg, Canada Hero Care Full time

    **ROLE: Health Care Aid | Hospital, Long Term Care & Primary Care Centre's| Local Agency Contract | Winnipeg, MN** Wage: $20.80/HR Casual + Pick-Up Shifts Available KMS Compensation Provided ASAP Start Date **Various Hospital, Primary Care & LTC Locations Available for Pick - Up in and around the Winnipeg, Manitoba Area;** **Hospital...

  • Client Care Coordinator

    1 month ago

    Winnipeg, Canada Skin Clinics Full time

    SKIN Clinics is seeking a part time, highly organized and customer - focused individual to join our team as a Client Care Coordinator at our Winnipeg location. You will play a crucial role in providing exceptional customer service and ensuring a smooth and pleasant experience for our valued clients. Your primary responsibility will be to facilitate...

  • Client Care Specialist

    1 month ago

    Winnipeg, Canada People Corporation Full time

    This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients. As a key member of the Client Experience organization, the Client Care Specialist will work...

  • Certified Health Care Aide

    1 month ago

    Winnipeg, Canada Accent care Full time

    **Certified Health Care Aide** **Requirements**: - Graduate of a recognized Health Care Aide program in Canada - Current Child and Adult Abuse Registry Checks (less than 6 months) - Recent criminal record check with vulnerable sector search (less than 6 months) - Proof of vaccinations including: COVID-19, TB, MMR, etc. - Valid CPR/FA training or...

  • Caregivers Needed to Care for Clients of All Ages

    1 month ago

    Winnipeg, Canada Comforts of Home - Care Full time

    **Job Type**: Part-time Part-time hours: 20 - 40 per week **Salary**: $14.50-$18.00 per hour **Benefits**: - Casual dress - Commuter benefits - Company events - Dental care - Extended health care - Flexible schedule - On-site parking - Vision care - Wellness program Flexible Language Requirement: - French not required Schedule: - Day shift - Monday to...

  • Health Care Aide Ltc, Hospital

    5 days ago

    Winnipeg, Canada Hero Care Full time

    **ROLE: Health Care Aide** **Departments: various roles in Hospital, Long Term Care and Primary Care Centers **Locations**:Arborg, Ashern, Beausejour, Eriksdale, Gimli, Pinawa, Pine Falls, Selkirk, - Stonewall, Teulo, Fisher Branch, Lac du Bonnet, Lundar, Oakbank, and Whitemouth - **Details**: - $18/hour - Casual contracts available - Accommodation and...

  • Client Care Specialist/addictions Support

    5 days ago

    Winnipeg, Canada Aurora Recovery Centre Full time

    **Client Care Specialist**Aurora Reunification Vilpage Winnipeg, MB | Part Time | Full Time| Casual Client Care Specialist (CCS) General: Reporting to the Client Care Supervisor, the Client Care Specialist aids clients in their recovery progress consistent with the philosophy and intent of Aurora Recovery Centre (ARC). **Responsibilities**: - Be...

  • Health Care Aide

    1 month ago

    Winnipeg, Canada Home Care Assistance Winnipeg Full time

    **TheKey provides premier in-home senior care to help older adults thrive at home with optimal independence, health, safety and happiness, all while affording their loved ones complete peace of mind.** **Who We Are**: TheKey is proud to be the largest private-pay provider for senior companionship and home care for aging seniors in North America. We stand...

  • Home Care Worker

    5 days ago

    Winnipeg, Canada Dalisay Home Care Services Full time

    Duties: - Provide personal care assistance to clients, including bathing, grooming, and dressing. - Assist with mobility and transfers, ensuring client safety. - Administer medication according to prescribed schedules. - Monitor and record vital signs and report any changes or concerns to the appropriate healthcare professionals. - Assist with meal...

  • Home Care Worker

    4 weeks ago

    Winnipeg, Canada Dalisay Home Care Services Full time

    Duties: - Provide personal care assistance to clients, including bathing, grooming, and dressing. - Assist with mobility and transfers, ensuring client safety. - Administer medication according to prescribed schedules. - Monitor and record vital signs and report any changes or concerns to the appropriate healthcare professionals. - Assist with meal...

  • Winnipeg Health Care Aide

    1 month ago

    Winnipeg, Canada Home Care Assistance Winnipeg Full time

    **Are you looking for a career helping others? Looking for a company that values passion and rewards its employees with great benefits? Your search is over - a Caregiver with Home Care Assistance is the job for you!** Our mission is to Change the Way the World Ages! As a company, we adhere to the best business practices - fully insured, we also cover all...

  • Winnipeg Health Care Aide

    1 month ago

    Winnipeg, Canada Home Care Assistance Winnipeg Full time

    **Are you looking for a career helping others? Looking for a company that values passion and rewards its employees with great benefits? Your search is over - a Caregiver with Home Care Assistance is the job for you!** Our mission is to Change the Way the World Ages! As a company, we adhere to the best business practices - fully insured, we also cover all...