Manager, Operational Risk
3 weeks ago
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
**PLEASE NOTE: This is a Hybrid environment contract role ending in December 2025.**:
**The Risk Management Centre of Excellence (Risk CoE) is a strategic first line of defence business partner supporting Sun Life Canada Leadership in meeting our Client for Life goals by providing comprehensive understanding of operational risk and supporting the design of effective solutions to manage risk within the business.**:
We partner with Canadian leadership, first line of defence Business Unit Risk Officers, and second line of defence Risk and Compliance stakeholders to assess operational risks, enhance control frameworks, educate business on risk management, provide oversight on risk policy requirements, and ultimately enable the business to evolve while maintaining risk within appetite.
The scope of the team is broad, as our internal clients include all business areas of Client Experience Office, Group Retirement Services, Investment Solutions, Retail Advice & Solutions, and Sun Life Health.
As Manager, Operational Risk, you will provide oversight of SL Canada’s Third Party Risk Program throughout all phases of the relationship lifecycle (Engage, Manage, Terminate) and be a key point of contact for Relationship Managers, Canadian leaders, and second line of defence stakeholders to identify, assess and manage operational risks within the program.
**Main Accountabilities**:
- Sustain the design and implementation of new Canada-wide Third Party Risk program, practices, and processes across all Canada Business Units.
- Support, coordinate, and review Third Party questionnaires issued from ServiceNow ensuring all due diligence is completed in a timely manner and proportionate to the associated risks.
- Train and provide guidance to key stakeholders (Relationship Managers, Risk CoE team members, Business Unit SMEs, etc.) on Third Party Risk Policy requirements for all phases of the lifecycle.
- Monitor and report Business Unit compliance to the Third Party Risk Policy leveraging Ariba, ServiceNow, and Excel.
- Guide Relationship Managers throughout transition period with new Policy requirements, ensuring all key milestones are achieved by end 2025.
- Assess risk and control effectiveness across key operational risks impacting Third Party relationships, identify and prioritize opportunities to improve risk management processes and capabilities.
- Provide risk consulting expertise and support risk reviews for key business projects, digital initiatives and process changes.
- Provide insightful and valuable operational risk analysis and reporting to the risk leadership team and the business.
- Maintain strong working relationships with all business partners.
- Support reviews conducted by Internal Audit and Compliance as well as external auditors and regulators.
- Lead and support indirect report(s) by providing direction, setting clear expectations, coaching, recognition, and holding individuals accountable for results.
**Competencies**:
- Ability to design complex, flexible and sustainable processes that meet key strategic objectives.
- Strong problem-solving skills, ability to breakdown complex issues into viable paths forward.
- Experience in program or project management and working with cross-functional teams.
- Knowledge of risk management techniques including risk assessment, risk monitoring, control design and control effectiveness assessment.
- Strong leadership and influencing capabilities, ability to effectively foster and manage relationships across the organization to deliver against objectives.
- Confident verbal and written communication skills, experience presenting sensitive matters to senior management.
- Ability to distill complex requirements without oversimplifying or missing critical components.
- Proactive and highly motivated individual who will take initiative and is able to manage unstructured activities.
- Proven people leader with experience coaching within a consulting function.
**Assets**:
- Minimum 5 years of experience in Canadian financial services industry in a risk management or related function.
- Background in 1st line of defense risk management with Canadian Business Units.
- Familiarity with Third Party Risk (OSFI B-10) and Operational Resiliency requirements (OSFI E-21).
- Certification in risk management and/or process improvement.
- Familiarity with the regulatory environment of Canadian Fin
-
Risk Manager, Operational Risk
1 month ago
Toronto, Canada TD Bank Full time406866BR Risk Management Toronto, ON April 25, 2023 Company Overview Department Overview As an independent team within the Risk Management group, Operational Resilience works with business units and corporate partners to ensure ongoing management of operational risks across TD Bank Group. TDBG applies the “Three Lines of Defense” model to risk...
-
Risk Manager, Operational Risk
1 month ago
Toronto, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** As an independent team within the Risk Management group, Operational Resilience works with business units and corporate partners to ensure ongoing management of operational risks across TD Bank Group. TDBG applies the “Three Lines of...
-
Manager, Operational Risk
5 days ago
Toronto, Canada Manulife Full timeJob Description The Manager, Operational Risk Management of Global Wealth and Asset Management Canada, will be responsible for assisting the Operational Risk Officer of Global Wealth and Asset Management with their mandate to design, implement and execute an effective risk governance and management program, and with overseeing operational risk...
-
Manager, Operational Risk
2 weeks ago
Toronto, Canada Company 1 - The Manufacturers Life Insurance Company Full timeDescription The Manager, Operational Risk Management of Global Wealth and Asset Management Canada, will be responsible for assisting the Operational Risk Officer of Global Wealth and Asset Management with their mandate to design, implement and execute an effective risk governance and management program, and with overseeing operational risk...
-
Manager Operational Risk Management
4 weeks ago
Toronto, Canada Canada Life Assurance Company Full time**Job Description**: This is an exciting time to join the Canada Operational Risk Management (ORM) team at Canada Life. The Canada ORM team is part of the broader 2nd line Risk and Compliance function. The group is looking to strengthen its independent risk oversight function to better support our business in appropriately managing risk. The ORM team is...
-
Manager, Operational Risk
4 days ago
Toronto, Canada OMERS Full timeWhy join us? Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story. At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility....
-
Director, Operational Risk Management
1 day ago
Toronto, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Risk Manager
1 month ago
Toronto, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** Canada’s economy depends on the exchange of billions of dollars a day to facilitate day-to-day Canadian commerce, for customers, government agencies and businesses. Traditionally, various players have had unique responsibilities in the...
-
Manager, operational risk
1 week ago
Toronto, ON, Canada Société Financière Manuvie Full time €84,375 - €151,875Nous sommes un fournisseur de services financiers qui s’emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l’ensemble de nos...
-
Manager, operational risk
1 week ago
Old Toronto, Canada Société Financière Manuvie Full timeNous sommes un fournisseur de services financiers qui s’emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l’ensemble de nos...
-
Manager, operational risk
1 week ago
Old Toronto, Canada Société Financière Manuvie Full timeNous sommes un fournisseur de services financiers qui s’emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l’ensemble de nos...
-
Manager, operational risk
1 week ago
Old Toronto, Canada Société Financière Manuvie Full timeNous sommes un fournisseur de services financiers qui s’emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l’ensemble de nos...
-
Director, Operational Risk Management
2 days ago
Toronto, Canada CIBC Full timeNous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients. À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d’agir. Les membres de notre équipe disposent de ce dont ils ont...
-
Manager, Operational Risk and Audit Management
1 month ago
Toronto, Canada BMO Financial Group Full time33 Dundas Street West Toronto Ontario,M5G 3C2 The Manager will also lead team-specific Business Continuity Planning, including completing annual planning, contingency scenarios, testing and exercises within the team and in collaboration with Enterprise BCM teams. **KEY AREAS OF ACCOUNTABILITY** **Operational Effectiveness & Administration** - Coordinate...
-
Senior Manager, Operational Risk
4 days ago
Old Toronto, Canada Canadian Imperial Bank of Commerce Full timeSenior Manager, Operational Risk page is loaded Senior Manager, Operational Risk Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id 2410669 We’re building a relationship-oriented bank for the modern world. We need talented, passionate...
-
Senior Manager, Operational Risk
4 days ago
Old Toronto, Canada Canadian Imperial Bank of Commerce Full timeSenior Manager, Operational Risk page is loaded Senior Manager, Operational Risk Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id 2410669 We’re building a relationship-oriented bank for the modern world. We need talented, passionate...
-
Senior Manager, Operational Risk
4 days ago
Old Toronto, Canada Canadian Imperial Bank of Commerce Full timeSenior Manager, Operational Risk page is loaded Senior Manager, Operational Risk Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id 2410669 We’re building a relationship-oriented bank for the modern world. We need talented, passionate...
-
Operational Risk Leader
2 days ago
Toronto, Canada WELLS FARGO BANK Full time**About this role**: Wells Fargo is seeking an Operational Risk Leader, Analytics & Governance for Canada and Latin America (internally known as VP, Senior Lead Operational Risk Officer) as part of Independent Risk Management (IRM) function. Reporting to the Head of Operational Risk, Canada and Latin America, the Analytics & Governance leader is a member of...
-
Associate Director, Operational Risk Management
1 month ago
Toronto, Canada Healthcare of Ontario Pension Plan (HOOPP) Full timeWhy you’ll love working here: - high-performance, people-focused culture- our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves- learning and development initiatives, including workshops, Speaker Series events and access...
-
Manager of Operational Risk Management, GWAM
3 days ago
Toronto, Canada Company 1 - The Manufacturers Life Insurance Company Full timeDescription Join our Global Wealth and Asset Management team! You will be responsible for assisting the Operational Risk Officer to design, implement and deliver an effective risk governance and management program; leading all aspects of operational risk mitigation activities, within the Canadian Segment of the business. How will you contribute: ...
