Warranty Administrator

4 weeks ago

Winnipeg, Canada Birchwood Lexus Full time

**Reporting Relationship**:Reporting to the Fixed Operations Manager

**Job Summary**:
The Warranty Administrator supports the daily operations within the service department, with the goal of improving customer satisfaction and department efficiency. Working closely with the team of Service Consultants, the Warranty Administrator manages the customer loaner fleet, processes internal work orders, submits warranty claims to the manufacturer, and manages service appointments using the warranty schedule.

Qualifications:

- Experience in a dealership parts or service department is required
- Relationship expert with a demonstrated commitment to customer satisfaction
- High attention to detail with proven time management and organizational skills
- Clear understanding of repair times for efficiently scheduling work for Technicians.
- Ability to thrive in a collaborative environment
- Comfortable utilizing computer software to perform everyday activities
- Transportation to and from work is required

Birchwood is Manitoba’s largest automotive retailer network. Our 23 franchises include two state-of-the-art collision repair centres and four Birchwood Credit Solutions locations, and offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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