Security Manager, Mobile Patrol Division

2 days ago

Nanaimo, Canada Footprints Full time

**Job Description - Security Manager, Mobile Patrol Division**

Footprints Security is a 100% locally owned and operated security, guest services and safety ambassador provider, proudly serving Vancouver Island since 1980. Footprints Security’s Central Island Region is seeking an experienced, detail-oriented Manager, Mobile Patrol to join our Nanaimo team. Reporting to the VP of Operations/COO and will work closely with our clients and employees to ensure excellence in client service with the Central Island region.

**General Duties and Responsibilities**
- Oversee and be accountable for the effectiveness of the Mobile Patrol Division - Central Island, ensuring excellence in client service in every interaction with staff and clients
- Plan and execute effective route management for mobile patrol services in multiple communities across Vancouver Island
- Manage our vehicle fleet across Vancouver Island
- Establish and maintain strong relationships with our mobile patrol division staff and Regional Director of Operations
- Support Mobile Patrol Supervisors by in-field training and mentoring
- Establish and maintain strong client relationships;
- Participate in business development activities;
- Provide direct supervision, guidance, and support of regional employees including assisting with recruitment, conducting training, providing corrective and disciplinary support, and ensuring adherence to company policy;
- Provide proactive client care, ensuring all issues are resolved in a timely manner;
- Monitor all operational and incident reports and take appropriate action;
- Ensure that all regional personnel understand site orders and are fulfilling client obligations
- Fill in for our Regional Manager - Scheduling and Deployment - Central Island as required
- Supervise and guide regional Mobile Patrol Supervisors
- Implement and utilize new technologies across the regional fleet / patrol divisions
- Ensure safety guidelines are followed, investigate safety issues with priority;
- Proactively manage team members with a focus on employee engagement, satisfaction, and retention, manage performance of direct reports;
- Work effectively with other departments, demonstrating strong administrative skills;
- Maintains a solid understanding of employment standards and pay practices, policies, and procedures;

**Position Requirements**
- Valid BC Security Worker's Licence
- Valid Class 5 Drivers Licence
- Bachelor’s Degree in business administration or equivalent;
- Minimum of 3-5 years experience as a manager in an operational environment; supervisory or management experience in the security industry an asset;
- Possess sound judgement and decision-making skills, with a ‘hands on’ approach to problem solving; strong conflict resolution skills required;
- Remains calm under pressure and takes control of incidents;
- Must have strong leadership, social interaction, and organizational skills; proven ability to build and maintain strong working relationships;
- Possess strong knowledge of security procedures, scheduling, and managing people within a security services environment;
- Must work well under strict timelines and possess the ability to manage multiple simultaneous priorities;
- Fluent in English;
- Mastery of MS Office

**What We Offer**
- Competitive salary;
- Extended health and dental benefits;
- A great vacation offering;
- Hybrid work/remote work
- A dynamic learning employment environment
- Advancement Opportunities

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