Patient Coordinator

7 months ago

Mississauga, Canada Igenomix Full time

**Exciting opportunity with Igenomix - Pioneers in advanced reproductive genetic testing.**

At IGENOMIX we provide advanced services in reproductive genetics. Our broad experience and qualifications make us the global leader in this field. The constant efforts we make in R&D, enable us to create and develop specific tools to support professionals in the reproductive medicine area.

Igenomix is part of Vitrolife Group. Vitrolife Group is an international medical device and genetic services Group. Vitrolife develops, produces, and markets products for reproductive health together with services that provide personalized genetic information to improve clinical practices in infertility, women’s health and rare diseases. Headquartered in Gothenburg, Sweden, the Group currently employs approximately 1,200 people worldwide. Its products, services and solutions are available in more than 110 markets through a network of subsidiaries and distributors. The Group has wide-ranging experience in the fertility field with an advanced research capacity. As a successful, growing company, we are looking for talented professionals to join our Sales Team.

The Vitrolife share is listed on NASDAQ Stockholm.

**Key Responsibilities**
- Provide exceptional customer care to patients
- Assisting patients with registration or account creation
- Confidentially manage patient accounts
- Document personal information to create, update, or adjust customer accounts.
- Demonstrating good judgment when working in a team or independently
- Answer inbound calls or generate outbound calls, regarding Igenomix USA testing services, programs, and questions, including about billing and pricing.
- Always maintain a courteous and calm manner to de-escalate stressful situations
- Maintain patient satisfaction by providing accurate and thorough information in a timely manner.
- Properly document conversations set realistic follow-up expectations and deliver on every promise.
- Liaise with various departments including Sales, Logistic, and labs to meet and exceed client delivery expectations
- Follow all required guidelines regarding patient privacy and confidentiality
- Escalate issues as needed, providing specific and concise details and critical facts
- Additional duties as assigned or needed

**Education and Experience**
- Minimum of 1 year in a professional, customer-focused position.

**Knowledge, Skills and Abilities**
- Ability to build and maintain good communication and relationship with other internal departments
- Ability to accurately follow instructions and standard operating procedures
- Ability to be successful as part of a team and as an individual contributor with mínimal supervision
- Ability to multi-task and work in a fast-paced, deadline-driven environment
- Demonstrates organizational skills and the ability to be flexible based on the needs of the organization
- Ability to anticipate potential problems and take proactive action to avoid them
- Ensures timely follow up to satisfactorily resolve problems
- Proficient in utilizing standard computer systems (i.e., MS Word and Excel, Power Point, Adobe, Outlook)
- Possesses good English written and verbal communication skills
- Computer Literacy
- Professional work ethic, demonstrating confidentiality and respectful conduct
- Adaptability and Flexibility
- Strong time management, organizational skills and detail-oriented
- Comfortable working in a fast-paced and high-volume environment

**Benefits**
- Paid time off
- Life Insurance
- Accidental Death & Dismemberment
- Long Term Disability
- Extended Health Benefits
- Dental

Any offer of employment is contingent on the successful passing of a background check and other pre-employment screenings.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in Canada.

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