Member Service Representative

4 days ago

Kingston, Canada Kingston Community Credit Union Full time

**Member Representative (Teller)**

**Branch Locations**: Downtown at 18 Market St., Kingston West at 795 Gardiners Rd., and Kingslake Plaza at 1201 Division St.

Kingston Community Credit Union (KCCU) is the Greater Kingston area’s only local credit union. We are a member-owned, democratically-operated financial co-operative providing a full range of outstanding and affordable financial products and services, including daily personal and business banking services, loans and mortgages, and investment services. KCCU serves over 12,000 members through its banking network of four branches, online banking, mobile banking, and access to thousands of surcharge-free ATMs in Canada (THE EXCHANGE® Network).

At KCCU, you will be part of a community-oriented, supportive workplace that values and is committed to **Co-operation** : people helping people, **Integrity** : always doing what is best for our members, **Community** : commitment to strengthening our community, **Sharing** : sharing our success with our community and members, **Financial Strength** : building financial strength with co-operative and sustainable ethics, **Education** : sharing our expertise, and **Respect for All**.

**The Opportunity**

**Job Summary**

The Member Representative delivers a range of front-line financial products and services to members in a timely, accurate and professional manner, including processing members’ financial transactions, responding to member inquiries and account-related requests, and facilitating resolution and solutions to member issues or concerns. With knowledge of KCCU’s full suite of products and service offerings, this role is required to understand member needs, identify opportunities to educate and promote the right KCCU products or services which best meet those needs, and refer members to appropriate KCCU specialists (lending and investment needs) and external service partners.

The Member Representative is a team player committed to helping members and responsible for relationship building. You will contribute to the growth of the business by developing, deepening, and maintaining new and existing member relationships. This includes active participation in all branch activities and campaigns in order to achieve organizational business goals. As the face of KCCU, the Member Representative strives to exceed member service expectations and increase member satisfaction and loyalty.

**Key Responsibilities**
- Create an outstanding member experience at every interaction using cooperative principles and seek ways to contribute to ongoing improvement of overall branch member experience
- Execute financial transactions (i.e. deposits, withdrawals, transfers, bill payments) accurately and efficiently; maintain a daily cash, ensuring compliance and adherence to regulation, credit union policies and procedures
- Engage members in conversation to understand, identify and fulfill their current and future financial needs - match with appropriate KCCU product and service solutions
- Contribute to achievement of business objectives
- Contribute to timely and accurate completion of branch administration work
- Handle member concerns in a courteous, professional manner, and refer more complex member concerns appropriately
- Actively support the Credit Union’s vision and mission, including promoting KCCU in the community

**Qualifications**
- Post-secondary education (business focus), with previous sales and/or service experience, or an equivalent combination of education and experience (financial services knowledge and experience considered a strong asset)
- Demonstrated customer service skills, proven sales delivery, and passion for helping others
- Effective communicator - both written and verbal communication skills
- Strong ability to utilize professionalism and tact
- High level of attention to detail, thoroughness, and accuracy
- Cash handling and transaction processing experience preferred
- Strong ability to problem-solve, prioritize and organize work within time constraints and under pressure
- **Must be available to work across all operational hours, including Saturday's, and as needed, at all branch locations**:

- **Must be available up to 38 hours/week, for the first 4 weeks of employment, to accommodate training**

To learn more about KCCU please visit our website at kccu.ca.

Work Remotely
- No

**Job Types**: Part-time, Permanent

**Salary**: $20.00 per hour

Expected hours: No less than 25 per week

Schedule:

- Day shift
- Every Weekend

Application question(s):

- Are you available up to 38 hours/week, for the first 4 weeks of employment, to accommodate training?
- Are you available to work across all hours of operation, including Saturday's, and as needed, at all branch locations?

**Experience**:

- Customer Service: 2 years (preferred)

Work Location: In person

Application deadline: 2024-02-16

  • Certification Services Representative, Kingston

    4 weeks ago

    Kingston, Canada Certification Services Representative Full time

    **Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...

  • Member Services Representative

    4 weeks ago

    Kingston, Canada Planet Fitness - Taymax Group Full time

    Kingston 955 Futures Gate, Kingston, ON K7M 8T6, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience...

  • Part-time Overnight Member Services Representative

    3 weeks ago

    Kingston, Canada Planet Fitness - Taymax Group Full time

    Kingston 955 Futures Gate, Kingston, ON K7M 8T6, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience...

  • Membership Services Representative

    3 weeks ago

    Kingston, Canada YMCA of Eastern Ontario Full time

    **Job Posting** **_Membership Services Representative _** **_YMCA of Eastern Ontario_** **_Kingston Branch _** **Employment Category**:Part Time **Hours**: Mornings, Days, Evening & Weekends*** **Compensation**: $15.50 per hour **Placement Date**: Immediately **Work Location**: 100 Wright Crescent and St Lawrence College **Our Mission**: The YMCA in Canada...

  • Membership Services Representative

    4 weeks ago

    Kingston, Canada YMCA of Eastern Ontario Full time

    **Job Posting** **_Membership Services Representative _** **_Kingston, Ontario - ** **Employment Category**:Part-time, Permanent **Hours**:Flexible work schedule, including weekends and evenings **Compensation**:$16.55 per hour **Benefits and Perks**:We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do,...

  • Membership Services Representative

    4 days ago

    Kingston, Canada YMCA of Eastern Ontario Full time

    **Membership Services Representative**: - Kingston, Ontario_ **Employment Category**: Part-time, Permanent **Hours**: Flexible work schedule, including weekends and evenings **Compensation**:$16.55 per hour **Benefits and Perks**: We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do, including: - Free YMCA...

  • Membership Services Representative

    1 day ago

    Kingston, Canada YMCA of Eastern Ontario Full time

    **Job Posting** **_Membership Services Representative _** **_Kingston, Ontario - ** **Employment Category**:Part-time, Permanent **Hours**:Flexible work schedule, including weekends and evenings **Compensation**:$16.55 per hour **Benefits and Perks**:We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do,...

  • Membership Services Representative

    3 weeks ago

    Kingston, Canada YMCA of Eastern Ontario Full time

    **Membership Services Representative** Kingston, Ontario **Employment Category**: Part-time, Permanent **Hours**:Flexible work schedule, including weekends and evenings **Compensation**:$16.55 per hour **Benefits and Perks**:We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do, including: - Free YMCA Health &...

  • Financial Services Representative

    2 weeks ago

    Kingston, Canada Comtech Fire Credit Union Full time

    **Grow with us** We are looking for a **Financial Services Representative **to join our successful team at our Princess St. in Kingston. Comtech Fire is a growing full service financial institution with six branches, over $500 million in assets under management and more than 13,000 members across Ontario. Our credit union has been growing strong for 80...

  • Financial Services Representative

    1 week ago

    Kingston, Canada Comtech Fire Credit Union Full time

    **Grow with us** We are looking for a **Financial Services Representative **to join our successful team at our Princess St. in Kingston. Comtech Fire is a growing full service financial institution with six branches, over $500 million in assets under management and more than 13,000 members across Ontario. Our credit union has been growing strong for 80...

  • Membership Services Representative

    7 days ago

    Kingston, Ontario, Canada YMCA of Eastern Ontario Full time

    Job Posting_Membership Services Representative __YMCA of Eastern Ontario__Kingston Branch _Employment Category:Part TimeHours: Mornings, Days, Evening & Weekends***Compensation: $15.50 per hourPlacement Date: ImmediatelyWork Location: 100 Wright Crescent and St Lawrence CollegeOur Mission:The YMCA in Canada is dedicated to the growth of all persons in...

  • Customer Experience Representative

    2 weeks ago

    Kingston, Canada John's Auto Service Full time

    Job Overview: We are seeking a Customer Representative to join our team. As a Customer Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure customer satisfaction. Initial Duties: - Greeting and interacting with clients - Answering phone calls - Scheduling appointments -...

  • Customer Service Representative

    1 week ago

    Kingston, Ontario, Canada Ministry of Public and Business Service Delivery Full time

    Note: Effective January 1st, 2024 the salary range for this position is $28.81 to $33.40 per hour in compliance with OPSEU Unified Bargaining Unit collective agreement provisions. The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.At ServiceOntario,...

  • Service Representative

    1 week ago

    Kingston, Canada THE EMPIRE LIFE INS. CO Full time

    **Service Representative**: **Location: In-Office: Kingston, ON** Empire life is looking to hire a Service Representative to join our Retail Operations team! **Why pursue this opportunity** **Our mission -** make insurance, investments and benefits simple, fast and easy for our customers. **Play an integral role**: - this is an opportunity that allows...

  • Membership Services Representative

    7 days ago

    Kingston, Ontario, Canada YMCA of Eastern Ontario Full time

    Membership Services Representative: Kingston, Ontario_Employment Category: Part-time, PermanentHours: Flexible work schedule, including weekends and eveningsCompensation:$16.55 per hourBenefits and Perks: We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do, including:Free YMCA Health & Fitness Membership...

  • Customer Service Representative

    2 weeks ago

    Kingston, Canada Ministry of Public and Business Service Delivery Full time

    Note: Effective January 1st, 2024 the salary range for this position is $28.81 to $33.40 per hour in compliance with OPSEU Unified Bargaining Unit collective agreement provisions. The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined. At...

  • Customer Experience Representative

    7 days ago

    Kingston, Ontario, Canada John's Auto Service Full time

    Job Overview:We are seeking a Customer Representative to join our team. As a Customer Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure customer satisfaction.Initial Duties: Greeting and interacting with clients Answering phone calls Scheduling appointments Invoicing and...

  • Manager, Business Development and Member Services

    2 months ago

    Kingston, Canada Greater Kingston Chamber of Commerce Full time

    **Position description**: **Title**:Manager, Business Development and Member Services **Reports to**:CEO **Location**: Greater Kingston Chamber of Commerce (204-299 Concession St. Kingston ON, K7K 2B9) **Position summary**: For more than 182 years the Greater Kingston Chamber of Commerce (GKCC) has provided value to its members through active advocacy,...

  • Customer Service Representative

    2 weeks ago

    Kingston, Canada Lifemark Health Group Full time

    **Job Title: Customer Service Representative - Lifemark Physiotherapy Blackburn & Taylor Kidd** - Location: 790 Blackburn Mews Kingston, Ontario Employment Status: Permanent Part-Time Schedule: Monday - Friday (between 09:00 - 17:00) - Rate Compensation: $16.50 - 17.50 per hour Do you want to work and enjoy the support of our understanding Clinic Director?...

  • Marketing and Service Representative

    1 week ago

    Kingston, Canada Philip MacLean Insurance Agency, Ltd Full time

    **Financial Service Representative - Desjardins Agent Team Member** Location: 730 Front Rd Kingston Ontario Type: Full Time Do you desire to help people? Do you desire to be part of a supportive and positive work environment? Do you want to earn a competitive salary, with monthly bonus opportunity and benefits? Do you have a willingness to make...