Customer Experience Specialist
2 weeks ago
**About Us**
IBC Technologies Canada is a leading manufacturer of high-efficiency boilers and water heaters for residential and commercial use in North America. As a proud member of the Rheem Manufacturing Company's family of brands, we are committed to bringing reliable comfort into people's lives while working towards a more sustainable future. Since 1995, IBC has been at the forefront of innovation in the heating industry.
At IBC, we are dedicated to creating lasting, positive change in people and the environment. We strive to be the leader in energy-efficient water heating and the solution of choice for our customers. Our team is passionate, inclusive, and respectful, and we strive daily to embody our core values. Accountability, integrity, quality of work and interactions, openness, and teamwork define who we are at IBC, and we attribute our success to the strength of these values.
**Position Title**
Customer Experience Specialist
**Position Summary**
The Customer Experience Specialist provides support for commercial and residential customers and contractors. The individual in this role will respond to customer inquiries and offer resolutions for a range of post-sale issues, including but not limited to warranty information, basic wiring and parts replacement.
Location: Remote
Reporting to: Manager, Customer Experience and Tech Support
**Essential Functions**
- Provide verbal and written assistance to customers with service, warranty, parts, and general product questions.
- Support customers in the interpretation of warranty information.
- Arrange for malfunctioning or defective items to be returned for repair or replacement.
- Track requests, escalate issues, assess parts or spare inventory, document resolutions and determine warranty eligibility on CRM.
- Ensure full resolution and conclusion of tickets.
- Performs other duties as assigned.
**Qualifications**
Work Experience:
- Prior experience providing remote customer support.
- Prior experience maintaining extensive customer interaction records on CRM.
Knowledge, Skills, & Abilities:
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Meticulous in nature, with a strong focus on accuracy.
- Advanced proficiency in CRM.
- Working proficiency in MS Office Suites.
- Demonstrated ability to work well with others in a matrix team environment.
- Ability to see cases and tickets through to their conclusion.
- Ability to manage time on tickets efficiently.
- Ability to read, write, and comprehend technical instructions, short correspondence, technical documentation and memos.
- Excellent problem-solving skills for technical products.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- 8 hour shift
-
Responsable de Produit
1 week ago
Toronto, Canada CUSTOMER EXPERIENCE Full timeCode de demande: 409260 Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices...
-
Toronto, Canada CUSTOMER EXPERIENCE Full timeCode de demande: 374840 Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices...
-
Specialist, Customer Experience
2 weeks ago
Toronto, Canada Joe Fresh Full timeAll referred applicants must first be submitted through Workday by a current Loblaw Colleague. **Location**: 2 Fraser Ave, Toronto, Ontario, M6K 1Y6 Fresh Style. Fresh Careers. Founded in 2006, Joe Fresh is a leading source for modern style and accessible design, offering comprehensive lifestyle collections for men, women and children. Joe Fresh delivers...
-
Customer Experience Specialist
4 days ago
Toronto, Ontario, Canada Reigning Champ Full timeWe're seeking a Customer Experience Specialist to join our team at Reigning Champ. In this role, you'll play a crucial part in delivering exceptional customer experiences by providing top-notch product knowledge and service.Our BrandReigning Champ is Canada's premier athletic brand, established in 2007 on the core values of Respect the details. Master...
-
Customer Experience Specialist
2 days ago
Toronto, Ontario, Canada SILAC Insurance Company Full timeJob Overview: As a Customer Experience Specialist at SILAC Insurance Company, you will play a vital role in delivering exceptional service to our customers. This position entails providing accurate information while displaying exceptional customer service skills and product knowledge both written and verbally through multiple channels.
-
Customer Experience Specialist
7 days ago
Toronto, Ontario, Canada Bargain Books Full timeWe are seeking a skilled and customer-focused individual to join our team as a Customer Experience Specialist at Bargain Books.About the RoleThis position involves:Providing exceptional customer service by assisting customers with their queries and needs.Building strong relationships with customers through product knowledge and recommendations.Maintaining a...
-
Customer Experience Specialist
2 weeks ago
Toronto, Canada Northbridge Financial Corporation Full time**What is it like to be a Customer Experience Specialist at Northbridge Financial** The Customer Experience Specialist is responsible for the support and implementation of customer experience strategies and national initiatives as assigned, to ensure a seamless and impactful execution. This includes taking an active role in supporting the development of...
-
Customer Experience Specialist
4 days ago
Toronto, Ontario, Canada Capital One Full timeJob DescriptionThe Customer Experience Specialist will play a critical role in enhancing the overall customer experience within our Servicing Operations group. Key responsibilities include:Leveraging customer data and research to inform strategic decisions and drive process improvements.Collaborating with cross-functional teams to develop and implement...
-
Customer Experience Specialist
3 weeks ago
Toronto, Canada Squaredance Full time**Squaredance : uniting the digital advertising community - **_join us!_** Squaredance is the only performance marketing solution that combines a full suite tracking and attribution platform with a partner marketplace and vibrant community! We enable ecommerce advertisers and digital marketing partners to discover, recruit, track and grow partnerships that...
-
Customer Experience Specialist
2 days ago
Toronto, Ontario, Canada Scotiabank Full timeThe Customer Experience Specialist at Scotiabank is responsible for delivering exceptional service to our customers throughout their banking journey.As a key member of our Canadian Banking Branch network, you will act as a lobby leader, ensuring customers are appropriately triaged and assisted. This includes identifying and fulfilling simple sales...
-
Customer Experience Specialist
2 weeks ago
Toronto, Canada Mednow Digital Full timeWe're seeking a Part Time Customer Experience Specialist to deliver exceptional service to our patients and customers while maintaining the utmost confidentiality regarding sensitive medication information. As the friendly face and helpful voice they rely on, your tech-savvy skills, organizational prowess, problem-solving abilities, and experience in...
-
Customer Experience Specialist
4 days ago
Toronto, Ontario, Canada Resolver Full timeWe are seeking a highly organized and skilled Customer Marketing Specialist to join our team. As a key member of our marketing team, you will be responsible for creating and implementing engaging customer programs that showcase Resolver's product roadmap and new features.Key Responsibilities:Develop and execute customer marketing strategies to drive...
-
Customer Experience Specialist
3 weeks ago
Toronto, Canada Mejuri Full timeMejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri...
-
Customer Experience Specialist
4 days ago
Toronto, Ontario, Canada BIS Safety Software Inc. Full timeBIS Safety Software Inc. is a leading provider of innovative software solutions for the safety industry. We are seeking a skilled and dedicated individual to join our team as a Customer Experience Specialist. This role will focus on delivering exceptional customer support, gathering feedback, and collaborating with our development team to drive continuous...
-
Customer Experience Specialist
2 weeks ago
Toronto, Canada Crescendo Technology Full time**About the role**: As the CX Specialist, you will be responsible for understanding and optimizing the customer experience at all stages of the customer lifecycle and across all touchpoints with the brand. This will involve collaboration with various teams and individuals of the business. - 2+ years of experience in customer experience or related field -...
-
Customer Experience Specialist
3 days ago
Toronto, Ontario, Canada Brand Momentum Full timeWe're seeking a Customer Experience Specialist to join our team at the Don Mills location in Toronto. As a key member of our retail team, you'll be responsible for delivering exceptional customer experiences and driving sales through excellent service.About the RoleWe're looking for a highly motivated and customer-focused individual who can provide top-notch...
-
Customer Experience Specialist
2 days ago
Toronto, Ontario, Canada Bass Pro Shops Full timeJob Overview:The Customer Experience Specialist will play a vital role in ensuring that our customers receive exceptional service and support throughout their shopping journey.This role involves greeting and assisting customers, checking item availability, answering questions, and resolving any issues that may arise during the order and pick-up process.Main...
-
Specialist in Customer Experience
5 days ago
Toronto, Ontario, Canada Ritual Group Full timeAbout the Team:We're a dynamic team at Ritual Group, passionate about delivering exceptional customer experiences. As an Operations Specialist, you'll be joining a collaborative environment where no two days are the same.You'll work closely with our internal teams to identify areas for process improvement, develop solutions, and implement changes that...
-
Customer Experience Specialist
2 weeks ago
Toronto, Canada Endy Full timeEndy is setting the benchmark in customer experience. This is a real opportunity to help us build a customer-centric company and contribute to our growth. As a full-time Customer Experience Specialist, you’ll represent the Endy brand on the front lines. You’ll provide best-in-class customer experience and manage customer relationships with uncompromising...
-
Email Marketing Specialist
4 weeks ago
Toronto, Canada Intrepid Experience Full timeAt Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.The world needs more Intrepid people:The Email Marketing Specialist will be responsible for delivering best practice...