Human Resource Manager

5 months ago

Canada ContactPoint 360 Full time

**Join our CP360 Family, today**

**Who We Are**:
Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.

At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

**Our Purpose**:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.

**Job Summary**:
**HR Manager **temporary (one-year period)

**_The Human Resource Manager will lead and direct routine functions of the Human Resources department including full-cycle recruitment, employee relations, company policies and practices, and health and safety. _**

**Responsibilities**:

- Develop and implement HR strategies and initiatives aligned with the overall business strategy.
- Manage the recruitment and selection process, forecasting hiring needs, particularly at peak seasons; collaborates with departmental managers to understand skills and competencies required for openings.
- Oversee employee onboarding and offboarding processes, including orientation, training, and exit interviews. Administer employee benefits programs, including enrollment, changes, and terminations.
- Support current and future business needs through the development, engagement, and motivation of human capital.
- Ensure legal compliance through human resource management.
- Manage employee relations issues, including conflict resolution, disciplinary actions, and grievance procedures.
- Report to owners and provide decision support through HR metrics.
- Provides support and guidance to management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
- Good knowledge of provincial labor legislation and employment standards in each province and territory within Canada as ContactPoint 360 has the employees in different provinces.
- Manage HR staff.

**Requirements**:

- Bachelor’s degree in human resources, Business Administration, or related field required.
- Proven working experience as an HR manager, with a minimum of three years of human resource management experience.
- Experience in a privately owned business is an asset.
- Competence to build and effectively manage interpersonal relationships at all levels of the company.
- Thorough knowledge of Ontario labour and employment-related legislation

**Start your amazing career with CP360 today**
Follow us on:
LinkedIn: ContactPoint 360
Facebook: ContactPoint 360
Instagram: ContactPoint 360
Twitter: ContactPoint 360

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