Customer Service Team Member

7 months ago

Madeira Park, Canada RONA Coast Builders Full time

**Who We Are**

Hi We’re Coast Builders, a full-service home and garden building centre made up of people who love to live on the Sunshine Coast. Our work spans: contractor services; merchandising program with an array of instore and online products that are responsive to the season of the year; and kitchens & appliances with great brands from across the globe. Coast Builders operates under the RONA Banner with stores located in Sechelt & Madeira Park. We pride ourselves in providing a comprehensive Coast Builders experience to the residents who live, work and play on the Sunshine Coast.

We are currently looking for a **CUSTOMER SERVICE TEAM MEMBER **for our Madeira Park Store to join our growing team. We are currently seeking a **FULL TIME** **CUSTOMER SERVICE TEAM MEMBER **however, we offer both part full time and part time opportunities.

**The Opportunity**

Reporting to the Store Manager the Customer Service Team Member is responsible is to provide all point-of-sale functions, including recording and collecting for customers purchases; processing sales transactions, keeping accurate record of all cash and credit card transactions and reconciling records of daily sales to make sure the cash and credit card information balances. The Customer Service Team Member will enhance retail sales and merchandising by providing information, confirming prices and interacting with contractors and customers.

**What you will do**
- Greet and verbally communicate with customers, management and staff in person and on the phone.
- Operate cash register with sufficient speed and accuracy.
- Verify signatures and expiry dates on credit cards.
- Make sure check totals and dates are accurate.
- Verify Yard Slip information is properly entered to the till.
- Follow proper procedures regarding refunds and returns.
- Answer the phone in a prompt manner and take messages.
- Assist those customers who need advice, information or directions.
- Call for yard support for customers who are going to the yard for merchandise.
- Stocking shelves with incoming merchandise.
- Be familiar with all items in the store and yard.
- Take special orders.
- Keep the store clean and tidy. Sweeping floors and dusting merchandise when the till is covered by another cashier.
- Addresses customers concerns appropriately to ensure customer satisfaction.
- Inform Store Manager of merchandise that customers are requesting which we do not have or have been out of stock for an undo period of time.
- Tabulate sales at the end of the day and confirm a balance as per store procedures.
- Count float in the till as per store procedure.

**The professional we are seeking will have**
- Positive attitude and proven ability to work in a culture of sales and service.
- Provide exceptional customer service
- Written, verbal and listening communication skills.
- Detail oriented and strong organizational skills.
- Ability to think clearly under pressure.
- Ability to manage time effectively and meet deadlines.
- Ability to work with groups and individuals.
- Excellent interpersonal skills.
- Effective team player.

**Qualified applicants will have**
- Completed High School.
- a minimum of 1 year experience.

**Job Types**: Full-time, Part-time, Permanent, Part-time hours - 16-40 per week

**Benefits**:

- Medical & Dental 75% coverage
- Life Insurance
- Employee Assistance Support
- Store Discount

**Schedule**: 7**-**8 hour Day Shift 5 days a week, noting the Stores are open 7 days a week

**Ability to commute/relocate**:

- Madeira Park, Sunshine Coast, BC

**Join us**:
**Job Types**: Full-time, Permanent

Pay: From $18.50 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Weekends as needed

Ability to commute/relocate:

- Madeira Park, BC V0N 2H1: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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