Customer Service Manager

6 months ago

London, Canada FreshCo Grocery Store Full time

Overview

The Customer ServiceManager is responsible for the efficient and fiscally responsible operation of the front End department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fullfill customer needs and actively contribute to an environment of employee and customer engagement.The front end manager is responsible for payroll and labour hours of the entire store.The front end running smoothly with no line ups.

People Leadership

Create a coaching and development culture for all employees, which embraces a passion for food
- Demonstrate outstanding leadership, while serving as a role model
- Manage direct reports including: selection, orientation, training and development, performance management, succession planning and compensation
- Communicate operational requirements/changes to department employees
- Manage store operations as required

Customer Offering **Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit ** Provide superior customer service to meet customer needs
- Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends

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- Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards
- Execute winning conditions as required

Policy/ Regulatory Adherence **Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required ** Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained
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Financial Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control
- Manage the department budget

Personal/ Professional Development **Thorough understanding of all relevant company programs; attend training as required**
- Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions and product policies

Employee Engagement **Act as the employer of choice by actively supporting an environment of employee engagement ** Initiate, support, participate and lead community and charitable events and activities
*

Other Duties Coordinate maintenance of department equipment and repairs
- Provide feedback for continuous improvement
- Maintain a clean and safe working environment as per Company requirements
- Other duties as required

Job Requirements **Ability to work independently in a fast paced environment ** Above average communication skills (both oral and written)
- Full knowledge of department operations and skills

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- Proficient use of Microsoft Office Suite
- Full knowledge of total store operations and skills
- High School Diploma
- Minimum 18 months of retail store experience, particularly in the specific department
- Experience reading and analyzing financial reports, and experience in developing and adhering to budgets

While all responses are appreciated only those being considered for interviews will be acknowledged.

Looking for a strong leader.Must have 5 years cashier experience.Must be able to work in a fast paced environment and have great customer service.Must be able to multitask in a fast paced environment.

**Job Type**: Permanent

**Salary**: From $19.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail Management: 5 years (required)

Work Location: In person

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