Enterprise Client Success Manager
6 months ago
**Starting base salary US**$75**,000 - 85,000 / CAD$ $85,000** - 90,000**
Plus Bonus, Equity & Benefits
Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work® in Canada, the USA and the UK.
**What you will be doing**:
The Enterprise Client Success Manager is responsible for overseeing the operational excellence of rebate and channel incentive programs for 360’s most complex clients. The Enterprise Client Success Manager builds a strong relationship with clients helping them to adopt and realize meaningful business goals and strategies with 360insights platform and services by being their first point of contact at 360insights.
The Enterprise Client Success Manager:
- Helps drive the success of a portfolio of clients that represent approximately $3M to $5M in annual revenue.
- Leverages operational and program knowledge to partner with clients to establish clear success criteria and KPIs, measure and report on said KPIs
- Works towards learning how to prepare, implement and execute Strategic Success Plans to drive adoption, renewal, advocacy and expansion
- Prepares, leads and delivers EBRs (Executive Business Reviews)
- Collaborates with cross-functional teams (ops, support, product) in order to ensure program performance is consistent with or exceeds service levels as well as identify ways to optimize operational efficiency
- Effectively quarterbacks client communications and escalation management
- Contributes to the maintenance and enhancement of the solution and operational knowledge base
- Focuses on net revenue retention and client retention
- Responsible for timely and successful client renewals
- Notifies Account Directors of new expansion and growth opportunities
- Travelling to offices as needed
**What you’ll bring**:
- A client-first mentality and deep understanding of commercial business and client service and previous experience managing enterprise clients
- Proven communication skills - written and verbal
- Proven ability to build client advocacy
- Proven analytical and problem-solving skill
- Proven organizational and follow-up skills (including prioritization)
- Strong presentation skills
- Ability to work independently, with mínimal supervision, and provide leadership
- Demonstrated ability to mine valuable feedback and provide practical solution options based on that feedback
- Good working knowledge of Excel and Powerpoint
- Bilingual (French) is an asset
- Experience in the fields of Client Success, Client Service or Account Management in a technology-related industry (preferably SaaS)
- **Pay transparency**
Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.
**Why 360?**
At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients. Embracing a people-focused approach entails the following principles:
**Experiences that create growth. Growth that creates experiences**:At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.
-
Management Trainee
2 months ago
Moncton, Canada Enterprise Mobility Full time**Overview**: Start your career with Enterprise Mobility! We’re **hiring immediately **for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of...
-
Specialist, Enterprise Tax
5 months ago
Moncton, Canada KPMG Full timeOverview: At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. As part of the Enterprise Tax practice, the Specialist will excel in servicing the planning and compliance needs of our clients. This position provides the opportunity...
-
Customer Service Representative
4 weeks ago
Moncton, Canada Enterprise Mobility Full time**Overview**: Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our...
-
Enterprise Integration Specialist
4 weeks ago
Moncton, New Brunswick, Canada VidCruiter Full timeJob Title: Enterprise Integration SpecialistAbout this position:This role involves supporting the sales team with technical demonstrations during evaluations and upsells, assisting implementation teams in discovering customer needs, and explaining how platform integrations will impact the customer's implementation.We seek a motivated individual who excels in...
-
Bilingual Enterprise Admin Coordinator
2 months ago
Moncton, Canada Xplore Inc. Full time**Position Overview**:** Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for...
-
Automotive Detailer
1 month ago
Moncton, New Brunswick, Canada Enterprise Holdings Full timeOverviewEnterprise Mobility is seeking a dedicated and responsible individual to join our team as a full-time Automotive Detailer. This position offers a competitive hourly rate of $18 and is located at one of our branch locations.BenefitsPaid time offEmployee discountRetirement savings planExtended Health Benefits (Medical, Prescription Drug, Dental and...
-
Client Manager
3 weeks ago
Moncton, Canada Charles Street Financial Full time**Role Description** The Client Manage is responsible for the daily administrative and client contact operations. This includes working closely with Financial Advisors providing value-added sales support, client service and marketing support to help them grow their business. **Accountabilities**: - Provide a high level of customer service and sales...
-
Manager, Client Services
5 months ago
Moncton, Canada Sephora Full time**Job ID**: 241519 **Store Name/Number**: NB-Moncton (0570) **Address**: 477 Paul St., Moncton, NB E1A 4X5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora store location. You will...
-
Integrations Team Lead
4 weeks ago
Moncton, New Brunswick, Canada VidCruiter Full timeJob Title: Integrations Team LeadLocation: Remote; CanadaJob Type: Full Time; PermanentDepartment: Reports and Integration TeamAbout this position:This role involves supporting the sales team with technical demonstrations during evaluations and upsells, assisting implementation teams in discovering customer needs, and explaining how platform integrations...
-
Service Manager
6 months ago
Moncton, Canada MOBIA Technology Innovations Full time**Location**: Remote MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Digital Transformation Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed...
-
Credit Management Resolution Officer
4 days ago
Moncton, New Brunswick, Canada Royal Bank of Canada> Full timeOverviewRoyal Bank of Canada is a leading financial institution committed to safe banking and delivering exceptional client experiences.Salary: $65,000 - $85,000 per yearJob Description:We are seeking an experienced Credit Management Resolution Officer to join our team. As an officer within our Credit Management and Recoveries department, you will act as an...
-
Client Service Ambassador
7 days ago
Moncton, New Brunswick, Canada Tangerine Full timeAt Tangerine, we are dedicated to delivering exceptional client experiences. We are seeking a highly skilled Client Service Ambassador to join our team in Moncton, New Brunswick.About the RoleThis is an exciting opportunity to provide friendly and professional service to clients through various channels, including inbound, outbound, and eService. You will...
-
Client Advisor Intern
4 weeks ago
Moncton, New Brunswick, Canada Royal Bank of Canada> Full timeJob SummaryJob DescriptionAt Royal Bank of Canada, we are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor Intern.As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client...
-
Client Advisor Intern
3 months ago
Moncton, Canada Royal Bank of Canada Full time**Job Summary** As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help...
-
Call Centre Manager
2 weeks ago
Moncton, New Brunswick, Canada Brandt Full timeAbout the RoleBrandt is seeking a Call Centre Supervisor to lead our 24/7 contact centre operations team in delivering exceptional service support to customers and dealer locations.This is an exciting opportunity for a seasoned leader to leverage their management experience and passion for employee and customer success in a stable and growing company.Key...
-
Client Advisor Intern
3 months ago
MONCTON, Canada Royal Bank of Canada Part timeJob SummaryJob Description*** This role requires successful candidate to be bilingual in both French and English. ***As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If...
-
Client Advisor Intern
3 months ago
Moncton, Canada Royal Bank of Canada> Full timeJob SummaryJob Description*** This role requires successful candidate to be bilingual in both French and English. ***As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If...
-
Associate - Client Service Specialist
4 weeks ago
Moncton, New Brunswick, Canada RBC Dominion Securities Inc. Full timeJob OpportunityRBC Dominion Securities Inc. is a leading investment and wealth management firm that values relationship-focused service. We are seeking a resourceful and collaborative individual to join our team as an Associate.As a key member of our team, you will provide exceptional service and support to our clients and Advisor team, helping to deepen...
-
Logistics Operations Manager
4 weeks ago
Moncton, New Brunswick, Canada CARGO GROUP ATLANTIC LOGISTICS INC. Full timeJob Title: Logistics Operations ManagerJob Summary: We are seeking a highly organized and detail-oriented Logistics Operations Manager to join our team at CARGO GROUP ATLANTIC LOGISTICS INC. The successful candidate will be responsible for overseeing the operational logistics of the organization, prioritizing tasks, and ensuring smooth operation of computer...
-
Logistics Operations Manager
4 weeks ago
Moncton, New Brunswick, Canada CARGO GROUP ATLANTIC LOGISTICS INC. Full timeJob Title: Logistics Operations ManagerAt CARGO GROUP ATLANTIC LOGISTICS INC., we are seeking a highly skilled Logistics Operations Manager to join our team. The successful candidate will be responsible for overseeing the operational logistics of the organization, including developing specific plans to prioritize tasks, organizing tasks to accomplish the...