Quality/ Process Coordinator

6 days ago

Scarborough, Canada Atlantic Packaging Products Ltd Full time

**Responsibilities**:

- Lead, coordinate and facilitate manufacturing day-to-day quality issues, such as RCA (root cause analysis), raising 8D, and Corrective Actions for non-conformances and quality issues.
- Input the data in the quality system
- Provide the appropriate production information to the department responsible
- Follow through with the required corrective action as stipulated by the nonconformance
- Coordinate pick up and credit, rework/rerun
- Document and forward paper supplier nonconformance to suppliers
- Participate in the technical group meeting
- “Proactive Scan” late list to supervisors/managers of all outstanding NOD
- Work in a safe manner and always work towards continuous improvement
- Develop and deploy processes, tools & quality standards with production team.
- Analyze manufacturing and quality data to identify trends and develop proactive actions to mitigate potential risks to products and customers.
- Mentor other employees in the identification and elimination of waste, including training.

**Qualifications**:

- Engineering background preferred
- Minimum of 3 years of work experience in Quality Assurance/Quality Control Systems
- A post secondary education in a Lead Auditor, Quality Assurance/Quality Control or a related recognized field would be a strong asset
- Initiative to seek new solutions and new ways of doing things with a focus on continuous improvement
- Logical system approach to problem solving
- Strong experience in developing and maintaining Quality Assurance programs
- Proactive leader with excellent problem solving skills
- Excellent communication both oral and written, client service and conflict resolution skills
- Strong interpersonal and relationship building skills
- Ability to prioritize, multi-task and work under pressure in a dynamic environment
- Proven time management and organizational skills
- Demonstrated ability to meet deadlines
- Proven ability to take accountability for personal actions and decisions
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.

**Competencies**:
**Customer Focus** - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.

**Decision Quality** - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

**Drive for Results**:

- Achieves results within established timelines. Understands and demonstrates that intentions, activities and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.

**Leadership** - The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high quality service for their customer and the organization. In positions of authority they: invest in development for the right people and identify and develop future leaders, and coach and provide candid feedback to others. They are visible and they model behaviors, competencies and values expected and inspire others to undertake challenging tasks and projects.

**Teamwork** - Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Ensures the right stakeholders are informed and involved where necessary. Is ready to “roll up their sleeves” as necessary.

**Think and Act like an owner** - Thinks and cares about the organization like an owner. Commits to and upholds organizational values, and core behaviors even under difficult circumstances. Demonstrates a strong sense of responsibility and dedication to the success of the organization. Takes appropriate risks, holds self and others accountable for measurable, high-quality, timely, and cost-effective results and openly raises a challenge even if others don’t.

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