Customer Service Representative

2 weeks ago


Markham, Canada CIK TELECOM INC. Full time

CIK's initiative is to provide innovative, inexpensive, and reliable telecommunications and multi-media services to large ethnic communities across Canada and currently provides service to more than 250,000 customers as of December 31, 2021. Major products include High-Speed Internet, FTTB, Digital Home Phone, IP TV, Long Distance, and Home Security Services.

As one of the fast-growing companies in Canada, CIK continues to look to the future to develop innovative telecommunications products. CIK is constantly retaining top talent and strives to make all our employees happy by creating an enjoyable work environment.

**Responsibilities**:

- Provide excellent sales and care service to ensure high levels of customer satisfaction
- Maintain a tidy of work area environment and ensure it is presentable
- Help visitors to resolve sales and customer care related inquires/issues
- Handle and received mails and packages
- Handle relations and escalations via phone, in person, online chat
- Assist the logistic work
- Participate marketing booth or other event when needed
- Assist department manager’s work
- Back up incoming sales call if needed
- Other responsibilities if assigned by management

**Qualifications**:

- Fluently speaking and professional writing in both English and Chinese (Mandarin or Cantonese) preferred.
- Sales and customer service related work experience would be an asset
- Post-Secondary/University Degree or Diploma
- Proficiency in Microsoft office programs
- Excellent communication skills
- CIK Complies with the Ontario, AODA. We provide reasonable accommodations for every applicant with disability, upon their request, please notify us if you need any kind of accommodation,_
- CIK promotes diversity in the work place, hence providing equal opportunity to all applicants, without discrimination of any kind._

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Cantonese / Mandarin (required)

Work Location: In person



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