Customer Service Representative

4 weeks ago


Markham, Canada Ecoway Trading (Canada) Inc. Full time

_The Customer Service Representative is responsible for providing outstanding experience to all Ecoway external and internal customers through in-depth knowledge of the company's products and services._

**Responsibilities**:

- Accurately gather and input customer information in the CRM system, schedule regular follow-ups with existing and potential customers.
- Establishes rapport and build confidence in Ecoway products by providing personalized actions in providing resolution to inquiries related to product information, installation and troubleshooting guides, warranty claims, etc.
- Continually maintains thorough understanding of all company products, services, pricing and promotions.
- Inform the customers about different features of the products and facilitate them during their visits.
- Professionally handles displeased customers and provides timely feedback to management regarding customer concerns.
- Participate in various marketing activities and campaigns.

**Job Requirements**
- Passionate about providing exceptional customer service experience to the customer.
- Highly motivated and strong team player but with the ability to handle tasks with least supervision.
- Contributes solutions to improve both customers' experience and company processes.
- Ability to analyze and solve problems effectively by anticipating customers' needs and going above and beyond their expectations.
- Always eager to initiate customer contact and able to convert it into sale.
- Comfortable in a fast-paced environment; able to adapt quickly to changing priorities.
- Demonstrated high level of integrity and ethical standards.
- High school diploma or postgraduate is preferred.
- One year experience of customer service is required and working in a similar organization will be preferred.
- Excellent written and oral communication skills. Bilingual is a plus.

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 2 years (required)

**Language**:

- English & French both (preferred)

Work Location: In person

Expected start date: 2023-05-08



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