Director - Security & Surveillance

2 months ago

Ottawa, Canada Hard Rock International (USA), Inc. Full time

Overview:
The Director of Security and Surveillance is responsible for protecting the assets of the corporation against theft, fraud and abuse. They are accountable for providing strategic direction, guidance, support, and oversight to ensure the successful operation and continuous progress of the Security and Surveillance departments. They will also support the culture, mission, vision, values and standard operating procedures.

**Responsibilities**:

- Possess strong leadership skills that are vital to managing people and delivering exceptional customer service as the director is responsible for the overall management of the Security and Surveillance Departments, providing leadership and direction in a shift work environment.
- Leads the Security and Surveillance team in compliance with AGCO / OLG regulations and all applicable laws, policies and procedures. Ensures business integrity and supports HR with ensuring employee honesty and integrity.
- Trains, motivates and leads by example to foster a learning environment that focuses on the development and retention of staff
- Develops performance objectives and delivers performance evaluation for direct reports.
- Leads and implements all new Security and Surveillance department initiatives.
- Actively participates in finding and hiring top talent, as well as supports their learning and development. Recognizes and rewards best performers.
- Plans, directs, and implements the Security and Surveillance strategic plan.
- Prepares and monitors budgets including equipment maintenance, labour and capital expense plans; submits variance reports.
- Maintains awareness of gaming operations at all times and comply with security policies and procedures in order to secure company assets. Liaises with regulatory bodies on policy issues investigations, etc.
- Liaises with third party security and personal protection teams for dignitaries, entertainers and others prior to, during, and post special events.
- Provides leadership, direction, and mentoring to the Surveillance and Security departments; develops performance objectives and delivers performance evaluations for direct reports.
- Leads or facilitates meetings to discuss audit findings and consulting services with top levels of management.
- Develops and maintains an “Observe and Report” systems.
- Development of Emergency Preparedness and Disaster Recovery Plans and Training.
- Responsible for all regulatory and internal investigations.
- Ensures compliance with licensing laws, health and safety and other statutory regulations.
- Possess and maintains excellent working knowledge of all casino games, accounting, internal control procedures
- Maintains Standard Operating Procedures documents and training for all department.
- Maintain relationships with all First Responding teams; Municipal, Provincial and Federal.
- Willing to work a flexible schedule, including evenings, weekends, holidays and overnights as needed,
- Other duties as assigned.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- Minimum ten years management experience in Security, Surveillance, investigatory and/or related field.
- Post Secondary education in criminology or suitable combination of education and experience.
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
- Superior knowledge of the applicable federal, provincial laws related to gaming.
- Superior knowledge of the regulatory requirements with knowledge of the slot operations and table games including protection initiatives, and cheating manoeuvres devices.
- Experience in interrogation and business and criminal investigations an asset.
- Casino Industry experience or working knowledge is an asset

SKILLS
- Manage and direct comprehensive security and safety programs.
- Develop and administer goals, objectives, and procedures.
- Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
- Be a strategic, ethical, and effective motivator.
- Forecast changes in the economic climate and/or profits and react accordingly.
- Selected, supervise, train, and evaluate team members.
- Excellent interpersonal, oral and written communication skills with all levels of the organization.
- Ability to sustain high level of confidentiality, integrity, and professionalism.
- Must posses ability to write clearly and concisely and effectively present information to all levels of management in written and verbal form.
- Review and comprehend all necessary documentation.
- Complete standard company forms and reports.
- Interpret and explain Policies and Procedures.
- Manage multiple tasks concurrently in a changing environment.
- Self-motivated, self-directed and exhibit strong attention to detail.
- Must have capacity to exercise sound judgement, reasoning, and logic in making necessary decisions including recommendations to management for continuous improvement.
- Must be able t

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