Ice Cream Attendant

5 months ago

Halifax, Canada The Fog Company Full time

Company Description

Serving up _mist_ifying ice cream, cookies and doughnuts on the Halifax waterfront, our premium sweets and frozen treats are handcrafted using quality ingredients and whimsical toppings. Enjoyed right side up or upside down, try our melt-in-your-mouth soft serve adorned with everything from churros to gold flakes and housemade “fog”, or opt for a scoop of churned goodness inspired by seasonal Canadian flavours.
- Discounted gym membership and Employee Assistance Program
- 50% Dining Discount for all Freehand locations
- Employee Referral Program
- Training and development opportunities
- Access to Health, Dental and Visions benefits with Enhanced Mental Health Coverage

**Job Description**:
The Ice Cream Shop Attendant has a passion for customer service and is able to greet, prepare food & beverages, serve, and cash out guests with a smile. An ability to work independently and as part of a team is important while creating an exceptional experience for all. Our ice cream attendants are fanatical about cleanliness and pay close attention to detail.

**The Day to Day**:

- Create a positive guest experience through interaction and adherence to the steps of service
- Answer questions and make recommendations on food, beverages and other restaurant functions and services
- Prepare ice cream, coffee and other confectionary items to Freehand standards
- Ensure accuracy when entering information into the POS system
- Monitor food quality and presentation standards
- Ensure guests are satisfied with their food and service
- Respond promptly and courteously to any guest request or concern
- Monitor the cleanliness of the area and ensure all materials and areas are clean and free from clutter
- Follow standards for merchandising, stocking, rotating and storing products
- Be aware of any special requests, inclusive of guest allergies
- Complete opening, closing and side-duties efficiently and safely including maintenance of soft serve ice cream machine and coffee machine
- Follow all food safety standards and systems
- Other duties as assigned or required

**Qualifications**:

- High School Diploma
- Food Handlers (asset)
- High attention to detail and cleanliness
- Passionate about customer service
- Ability to remain calm under pressure while working in a fast-paced environment
- Organizational skills and sales ability
- Ability to multi-task and maintain a level of professional urgency and momentum
- Strong oral and written communication skills and ability to engage our guests
- Experience in a similar environment an asset

Additional Information

**Freehand Hospitality's Diversity Commitment**

At Freehand Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best.

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