Production Coordinator

4 weeks ago

Oakville, Canada SGi Lighting Inc. Full time

This position is a full-time, permanent, on-site job located in Oakville, Ontario.

**THE COMPANY**

SGi Lighting Inc. specializes in the manufacturing of LED lighting. We use a consultative approach for our clients complete with design, specification, and commissioning lighting systems. Our expertise ranges from simple everyday lighting to highly complex and customized design solutions. Many of our projects win awards and are installed in prestigious, high visibility locations. We maintain an inspirational, innovative, and dynamic work environment. We are a fast-growing company with an incredibly talented team.

We are fun loving and hard working with a strong emphasis on leadership and collaboration. We provide a happy work atmosphere with lots of opportunity for growth.

**THE CANDIDATE**
- Serve as a point of contact for clients.
- Build strong relationships with individuals at all levels of client organization. and guarantee client has a positive, value-added experience each time.
- Communicate effectively with clients to understand their needs and liaise with internal teams to ensure execution.
- Prepare quotes using company template, part numbers and price lists.
- Have a consultative selling approach with clients to choose products if required.
- Create and maintain detailed records in client files of all communication relating to client’s needs, orders, changes, delivery etc.
- Follow up with clients and provide answers at different stages of sales order.
- Resolve product or service problems by clarifying the customer's complaint: determine the cause of the problem, select and explain the best solution to solve the problem, expedite the correction or adjustment, follow up to ensure resolution.
- Manage specific customer projects for clients.
- Read line drawings - understand build out lighting systems per requirements. communicate and liaise with Engineer, Sales, Clients and Production.
- Prepare work orders, specify products as needed and prepare BOM per project.
- Manage job scheduling - communicate with Sales, Production, and Shipping.
- Work closely with Sales, Projects and Production to ensure order is built per client spec and review after completion.
- Manage shipping requirements: labels, packaging type: box, skid, instructions on building cases for oversized orders etc. Ship orders within Canada, the US, and Internationally.
- Help with packing/shipping solutions for oversized lighting assemblies.
- Schedule inbound/outbound appointments with couriers, carriers, clients.
- Perform scheduled processes such as inventory counts.
- Maintain inventory records and order and restock as needed.
- Product Samples: submit sample request to Production, track and receive loaned samples, and invoice unreturned samples.
- Maintain product samples library and sample cases.
- Assemble prefabricated parts and small electrical components.
- Assist with testing and verifying products - components/assemblies, low voltage transformers, and lighting controls.
- Support off-site indoor/outdoor installations.
- Source components, tools and other equipment for production.
- Maintain warehouse, showroom, and office facilities.
- Miscellaneous duties as assigned.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

**Job Types**: Permanent, Full-time

**Salary**: From $40,000.00 per year

**Benefits**:

- Business casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Oakville, ON L6H 5S4: reliably commute or plan to relocate before starting work (required)

Qualifications:

- Shipping experience
- Previous experience in manufacturing environment
- Good knowledge of Microsoft Office
- Experience with ERP Systems

**Experience**:

- Customer support: 3 years (preferred)

**Language**:

- English (required)

Work Location: In person

Expected start date: 2024-04-29

**Job Types**: Full-time, Permanent

**Salary**: From $40,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Expected start date: 2024-04-29

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