Parts Advisor

3 months ago

Bedford, Canada Fraserway RV Full time

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

Fraserway RV is Canada’s largest vertically integrated RV Company. We are industry leaders in selling, servicing, and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customers’ vacation dreams are realized.

**WHY JOIN OUR TEAM**

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are **_Humble _**(emphasize team over self), **_Hungry _**(thinking about the next opportunity for success) and **_Smart_** (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

- Opportunities for career growth and development
- Friendly and supportive work environment and an ambitious team
- Discounts on RV purchases, rentals and parts
- Company events focused around social action and getting together as a team

**Job Responsibilities include but are not limited to**:

- Adhere to the company’s Mission, Vision & Values
- Assist in retail customer purchases
- Knowledge of the location of all parts and installation techniques
- Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures and by checking parts availability
- Verify prices and enter orders into the computer
- Analyze customer requests for parts; provide parts information and prices from service manuals, reference materials and computer
- Ability to provide substituted parts information for obsolete/upgraded
- Responsible for following up on back orders by checking with other parts personnel and sources to determine the status of orders and provide answers to customers
- Establish a good relationship with distributors, dealers, service centers and consumers in order to notify them of parts availability and shipment dates determined by tracking orders and/or invoices through the computer system
- Merchandise new parts
- Transport parts to and from service technicians to maintain technician efficiency
- Enter sale prices into the computer
- Replace price stickers when pricing changes or when stickers age
- Clean, organize and stock the till area, shelves and displays
- Stock return slips and bags
- Update received parts to correct inventory bin location and move parts to correct location upon receiving
- Discard and recycle boxes, crates, garbage, etc. to proper bins
- Empty garbage containers
- Keep and maintain all aspects of parts areas clean of dirt, debris, and clutter
- Cover shifts for coworkers’ scheduled time off and sick days
- Retrieve required information needed for parts orders
- Control shipping & receiving of all parts and accessories
- Maintain a clean and safe warehouse environment
- Writing waybills
- Return parts in a timely manner
- Inventory cycle counts per quarter/per year
- Update purchase order comments with the newest information
- Answer the phone if others are unable to attend to the call
- Any other task and activity as assigned by the Manager

**To be successful in this job role, you should**:

- Have exceptional customer service
- Be mechanically inclined
- Have a passion for the outdoors
- Have retail parts and inventory experience (considered an asset)
- Have basic computer skills (Word, Excel, Outlook, etc.)
- be available to work rotating shifts and be available to work on weekends.(Monday-Saturday)

Salary range -$17- $19 /hr depending on experience.

As part of our recruitment process pre-employment background checks will be conducted.

Your enthusiasm is infectious. You challenge the status quo. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. If that describes you then our Company is the right fit for you and we want to hear from you
- As part of our recruitment process pre-employment background checks will be conducted_

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