Field Technical Support

3 weeks ago


Montréal, Canada CIK TELECOM INC. Full time

_CIK Telecom is one of the largest telecommunication companies in Canada, offering High Speed Internet, Digital Home Phone and IPTV. CIK is registered as a licensed carrier with the CRTC (Canadian Radio-Television and Telecommunications Commission) since 2003. Our headquarters is located in Toronto and has offices in Montreal, Vancouver, and overseas. We are looking for friendly, responsible, enthusiastic, dynamic and detail-oriented individuals to join our Technical Support team._

**Responsibilities**:

- Manage all on-site installation, repair, maintenance and test tasks for DSL/Cable internet, Digital Home Phone, and IPTV service
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations
- Develop strong understanding of company’s products
- Build positive relationships with customers
- Assist other departments to follow up any customer issues
- Other responsibilities if assigned by management

**Qualifications**:

- Minimum Grade 12 or equivalency
- Telecommunications experience and knowledge about DSL, Cable CPE would be an asset
- Solid knowledge about networking/computer
- Previous experience working in a customer service setting would be an asset
- Energetic with excellent communication skills and positive attitude
- Flexibility to work hours and overtimes
- Fluent English (written & verbal); French/Chinese would be an asset
- A valid Driver’s License with a clean drive’s abstract

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you familiar with DSL and Cable?

**Education**:

- Secondary School (preferred)

**Experience**:

- Telecommunication working: 1 year (preferred)

Work Location: One location


  • Technical Support

    4 weeks ago


    Montréal, Canada ProAlt Full time

    **Title: Technical Support (L1 or L2 or L3)** **Location: Montreal or Laval, QC (Hybrid)** **Type: Full time** - Bachelor's degree or associate degree in related field - At least 3 years of hands-on experience in Technical Support (L1 or L2 or L3) - Must be bilingual English and French - Maintains and administers computer networks and related computing...


  • Montréal, Canada Heritage Cutter Full time

    Heritage Cutter is seeking a Territory Sales Manager for Quebec/Maritimes, Canada. Heritage Cutter is a privately held, US manufacturer of precision cutting tools. We are committed to American manufacturing. We go to market under the Data Flute, Brubaker, Weldon and Decatur Diamond brands. These open positions will be responsible for products manufactured...


  • Montréal, Canada Prodco Analytics Inc. Full time

    **Job Overview** **Responsibilities** - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Maintain daily performance of computer systems. - Ask questions to determine the nature of the problem. - Walk the customer through the problem-solving process. - Install, modify, and repair...


  • Montréal, Canada Applied Software Technology Full time

    Canada - Montreal - Technical - Regular Full-Time - 1566 **Job Description**: **About Graitec Group** GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve...


  • Montréal, Canada Knowledge One Full time

    We are a learning and eLearning consulting services company that provides businesses, professional organizations and institutions with reliable and cost-effective learning solutions. Our mission is to provide leading universities and professional organizations with reliable, cost-effective online course development, delivery resources and support...


  • Montréal, Canada Virage Simulation Full time

    **Who are we?** Since 2005, Virage Simulation, a company at the cutting edge of technology which has always raised the bar in the field of road vehicle simulation. Simulator manufacturing, software development and after-sales service all come from our offices located in Ville St-Laurent. Virage is a large family made up of specialists in a wide range of...


  • Montréal, QC, Canada NeuroTech X Full time

    Bilingual Technical Support Representative Montreal, QC · Full time Please note that this position will require relocation to Toronto*** Under minimal supervision, the Technical Support Representative (TSR) will provide advanced technical support to end users (e.g., Customers, Field Sales and Service Representatives), as well as other Zeiss employees...

  • Technical Support

    3 days ago


    Montréal, Canada Soho SQS Full time

    Hi, Hope you are doing good. I am Ayush working with Soho Square Solutions. I have the open requirement for the mentioned position. Please let me know if you are interested. If interested, kindly provide me your updated resume with the best time to reach you and the expected pay. Your Role & Main Responsibilities Be an active contributor to the employee...


  • Montréal, Canada Inceptra LLC Full time

    POSITION Inceptra is a leading provider of best-in-class Product Lifecycle Management (PLM) technology and services to engineering and manufacturing businesses across a variety of industries including aerospace, automotive, industrial equipment, consumer goods, high tech, life sciences and civil engineering. Inceptra is a top-level NAM Platinum Partner and...


  • Montréal, Canada ENDVR Full time

    At ENDVR, we’re focused on empowering the world’s best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We’re the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather...


  • Montréal, QC, Canada FI Group Full time

    FI Group is an international innovation consulting firm seeking a SR&ED / Grants Technical Consultant to join our team in Montreal. FI Group currently operates in 14 different countries and has over 1,400 employees &##128640; This opportunity would ideally suit someone with a real passion for Innovation programs and curiosity about Tax Credits. The...


  • Montréal, Canada Fivesky Full time

    Are you a Troubleshooting expert? Have you worked with large data sets using Microsoft Excel? Can you build reports using Power BI? If yes, then you could be Fivesky's next **_Technical Support Specialist_**. **What you've done**: - Applied your support experience to in-depth troubleshooting. - Use your knowledge of Windows 10 or higher, to solve complex...


  • Montréal, QC, Canada Desjardins Group Full time

    remote type The work arrangement for the position is full-time on-site work locations Caisse Desjardins du Plateau-Mont-Royal Montréal time type Full time posted on Posted Yesterday job requisition id R2405094 The work mode arrangement for the position is full-time on site. The incumbent is responsible for effectively managing the caisse's computer...


  • Montréal, QC, Canada Schneider Electric Norge AS Full time

    Position Profile Our Global Expert Technical Support Group is a dynamic area of our business with extensive growth opportunities within the group or in other departments. We assist electricians, electrical engineers, application engineers and sales representatives in selecting, integrating, implementing, maintaining and troubleshooting power and energy...

  • Production support

    2 days ago


    Montréal, Canada TalentBurst, Inc. Full time

    Job Title:- Production support L2Duration:0-12 month(s)Location:- Montreal, QC (Hybrid)Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP...

  • Production support

    3 days ago


    Montréal, Canada TalentBurst, Inc. Full time

    Job Title:- Production support L2Duration:0-12 month(s)Location:- Montreal, QC (Hybrid)Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP...

  • Production support

    2 days ago


    Montréal, Canada TalentBurst, Inc. Full time

    Job Title:- Production support L2Duration:0-12 month(s)Location:- Montreal, QC (Hybrid)Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP...

  • Production support

    2 days ago


    Montréal, Canada TalentBurst, Inc. Full time

    Job Title:- Production support L2Duration:0-12 month(s)Location:- Montreal, QC (Hybrid)Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP...

  • Production support

    1 day ago


    Montréal, Canada TalentBurst, Inc. Full time

    Job Title:- Production support L2Duration:0-12 month(s)Location:- Montreal, QC (Hybrid)Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP...

  • Technical Support

    13 hours ago


    Montréal, Canada Solai and Cameron Technologies Full time

    **Shift Description** 10am-2pm, Monday to Friday for a total of 20hrs/week. Hybrid schedule - 3 days office and 2 days home Agents must be flexible; able to work certain holidays, will need to be able to fill in other shifts as needed. - Diagnose, troubleshoot and evaluate Level 1 calls appropriately, escalate as necessary. **Skills Required**: English -...