Technical Support
2 weeks ago
**Shift Description**
10am-2pm, Monday to Friday for a total of 20hrs/week.
Hybrid schedule - 3 days office and 2 days home
Agents must be flexible; able to work certain holidays, will need to be able to fill in other shifts as needed.
- Diagnose, troubleshoot and evaluate Level 1 calls appropriately, escalate as necessary.
**Skills Required**:
English
- Technical Troubleshooting in a Call Center experience
- MS Office 2010 experience (focused on Outlook)
- Windows 7 and Internet Explorer
- Networking (Wired, wireless, VPN, basic server/client and domain structure principles)
- Active Directory
- Printer installs
- Telephony - Smart Phones
- Business Applications (WebEx, SharePoint, etc.)
**Job Type**: Part-time
Pay: $17.00-$19.00 per hour
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Montréal, QC H2P 1B9: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- Customer support: 1 year (preferred)
**Language**:
- English (required)
Work Location: Hybrid remote in Montréal, QC H2P 1B9
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