Technical Deployment and Support Technician

5 days ago

Boucherville, Canada Rona Inc. Full time

At RONA, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, Lowe’s, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, we could be perfect for each other.

**Our expectations**:
Reporting to the IT department manager, the **technical deployment technician** works in deployment (RFC) or project mode. He is mandated to support Stores and Ontario head office end user devices. He also examine requests falling under his or her responsibility, and supervise their planning and implementation.

**Your role**:

- Support end user devices and office automation for Ontario head office and Ontario stores
- Identify and analyze deployment solutions for the demands of operations or administrative offices;
- Play a role in estimating the time needed for deployments;
- Produce planning and communication documentation and keeps them up to date;
- Produce technical deployment recipes and keeps them up to date;
- Execute deployments with Rona best practices in terms of planning, communication and quality
- Be responsible for deployments quality and delivery dates;
- Ensure respect for and conformance with support management office standards;
- Ensure Hardware Tier-3 support, as needed and involve Tier-2 as needed for problem solving;
- Keeping up to date with new technologies

**The qualifications we are looking for**:

- Excellent Customer Support Attitude
- End user device technical support competencies and experience
- University degree or College diploma in information technology or equivalent;
- 5 years’ experience in Hardware, Networks, including 3 years working in complex projects
- Experience in retailing and distribution;
- Knowledge of Cisco network equipment, Motorola wireless infrastructure and peripherals, Toshiba/IBM Surepos Cash Registers, Citrix, HP Terminals and PC’s, Cisco and Nortel phone systems
- Strength(s)
- Excellent capacity for analysis and synthesis;
- Team player with leadership qualities;
- Can work well under pressure and manage multiple priorities;
- Easily adaptable to change;
- Multi-tasking ability;
- Can generalize and communicate personal knowledge;
- Can work within short time frames and tight constraints;
- Have a feel for organization, a commitment to service and a desire for quality;
- Demonstrate autonomy and initiative;
- Capacity to teach self about new systems / technologies;
- Practical knowledge of Microsoft Office tools.

By joining the RONA family, you’ll enjoy many benefits, such as:

- A fitness centre, sports activities, and showers
- A childcare centre that can accommodate up to 78 children
- A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
- Exclusive employee discounts, plus a 10% discount on store merchandise (at all Lowe’s Canada locations)
- Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
- Electric car charging stations
- Career growth opportunities within the company
- An inclusive and safe working environment
- Promotion of work-life balance
- An employer that’s involved in the community
- And much more

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