Service Technician

3 days ago


Quebec City, Canada RHI Magnesita Full time

**Service Technician**

**About RHI Magnesita**

**About the job**

Plan and coordinate the proper maintenance for the stock of machines located on customer sits in the Quebec and Montreal area. Identify the machine needs while also following up and installing spare parts of inventory and purchasing planning for the spare components.

As a Service Technican, your tasks will include:

- Make sure the proper function ability of the machines located at customer plants.
- Plan for the acquisition of spare and wear parts for the maintenance of machines.
- Contact the specific technical support by third parties for repairs and preventive maintenance services for the machines.
- Repairs and preventive maintenance for the sales machines at customer plants and RHI facilities.
- Technical acceptance of new machines and repairs in suppliers workshops, commissioning of machines at customer plant
- Assist with inventory management functions.
- Provide general trouble shooting on machinery/equipment.
- Daily customer interface related to product sales and performance, along with understanding customer expectations of performance.
- Provide service type functions, which may involve product installation support, including customer product training.
- On occasion, assist at account sites, outside of designated account area.
- Travel required between customer sites
- Participate in trials and document results with respect to new and old products. Assist with the completion of all pre-trial forms, and all trial closing forms.
- Interact with required internal departments.
- Adherence to proper safety requirements by client, and use of appropriate PPE at all customer sites.

**What we bring to the table**
- Join the world's market leader
- Collaborative culture that cherishes ideas in a respectful work environment
- Learn with colleagues from around the world
- We promote direct communication with our award-winning employee app
- Full-time position
- Benefits (Medical, Dental, Vision)
- Pension
- Competitive Leave package
- Employee Assistance Program

**About You**

You are eadger to put your experince and education to work.
- Mechanical Technician Community College Diploma, two years of technical school or equivalent
- Must be bilingual (French and english)
- 2 plus years of steel plant/industrial or machinery manufacturer experience
- 5 years overall working experience in industrial mechanics
- Ability to learn new computer and platform skills
- Experience in logistic / production / quality Management an asset
- Customer Services experience


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