Over The Counter Sales

7 months ago

Richmond Hill, Canada Parts Engine Canada Full time

We are looking for self-driven (no pun intended) responsible employees who can assist our walk-in customers with picking-up their orders or dropping off orders.

This role is based at our **onsite location in Richmond Hill and is a Monday - Friday office role**.

No successful movement springs from a single individual. It takes an entire team united behind something great. Together, we work hard, we laugh hard, and we stay committed to changing the meaning of customer experience.
- Sharing our experiences, knowledge, and opinions helps resolve any customer service obstacles or inquiries that might arise. _

**Experience**:

- Automotive Accessory Knowledge (_would be very beneficial_)
- Strong written & verbal communication skills in English is required
- Must be computer literate
- Strong attention to detail
- Ability to prioritize tasks and manage time effectively
- Effective communication and interpersonal skills
- Capacity to learn quickly in a constantly changing environment
- Patience, empathy, and a unique ability to manage stress
- Have a high focus on customer satisfaction
- Able to carry products over 50lbs

**Responsibilities**:

- Maintaining a punctual track record
- Assisting customers with their pick-up orders
- Assist customers with their returns
- Assist customers with loading/unloading
- Answering product inquiry case tickets through ticketing system
- Checking fitment on products for inquiries and offering alternative products that meet their needs
- Calling suppliers/vendors for status updates on orders/deliveries
- Provide support to the operation team
- Always finding creative solutions to solve complicated situations/cases
- Constantly sharing ideas, feedback, and thoughts to improve overall work efficiency
- Identify and escalate issues appropriately

**Equal Opportunity Employer**:
Parts Engine is an equal opportunity employer and employs personnel without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender, sexual orientation, age, marital status, physical and/or mental handicap or financial ability.

While remaining alert and sensitive to the issue of fair and equitable treatment for all, Parts Engine has a special concern with the participation and advancement of members of four designated groups that have traditionally been disadvantaged in employment: women, visible minorities, aboriginal peoples and persons with disabilities.

**Highlights of the Role**
- $17.00-$20.00 per hour
- Full-time
- Richmond Hill (On-Site) - _reliably commute or relocate_
- 10 days’ vacation
- Benefits - extended health care, on-site parking, store discounts

**HOURS**:

- Monday to Friday: 9:00 am EST - 6:00 pm EST

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$20.00 per hour

Expected hours: No less than 44 per week

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (required)

**Experience**:

- sales: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Richmond Hill, ON L4S 0J5 (required)

Ability to Relocate:

- Richmond Hill, ON L4S 0J5: Relocate before starting work (required)

Work Location: In person

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