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Customer Service Representative

4 months ago

Woodbridge, Canada International Credit Experts Inc. Full time

Are you **entrepreneurial**, **energetic**, and **obsessed with customer service**? We are a leading customer care contact center offering total customer care solutions for renowned clients in the energy and auto sectors across North America. We are hiring customer service representatives to join our growing team and if you're looking for a new exciting challenge and growth opportunities, ICE-ICCS is a great place to start your career.

**Job Duties**
- Update customer accounts by documenting all inquiries, requests, resolutions, and follow-up tasks on CRM databases
- Escalate inquires and requests as necessary to the appropriate department/person as per outlined guidelines
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective retention strategies
- Meet quantitative performance metrics (KPIs) as outlined

**Requirements**:

- High school diploma or GED required
- 1 year of customer service experience (Asset)
- Experience working with inbound/outbound calls and customer retention (Asset)
- Excellent interpersonal and communication skills
- Comfortable working in a high-volume role
- Demonstrated ability to prioritize tasks and manage time efficiently

**Working Conditions**
- Cubicle setting
- Use of desktop computer and headset
- Extra hours offered when available
- Ventilated office workspace

**Benefits**
- Competitive compensation based on work experience
- Great medical post probation
- Yearly Performance Review
- Rewards and recognition program with abundant growth opportunities
- Excellent location well connected to highways and with access to public transport
- Free Parking

**Salary**: $16.50-$17.50 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Woodbridge, ON L4H 5A4: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Expected start date: 2023-05-25