Information Technology

2 weeks ago

Oshawa, Canada Auxilium Health Full time

**POSITION**:IT Support Technician
**LOCATION**:Oshawa, Ontario
**EMPLOYMENT TYPE**:Full-Time (Permanent)
**HOURS WORKED**:37.5 hours/week, Monday to Friday, 9:00 a.m. to 5:00 p.m.
**DEPARTMENT**:Information Technology
**MINIMUM EXPERIENCE**: Entry to Mid Level
**REPORTING TO**:Chief Operating Officer
**JOB TYPE**: In-office. A hybrid or remote option is not available at this time

**Position Summary**:
**Responsibilities**:
**Technical Support**:

- Act as a liaison between the company and the Managed IT service provider, ensuring effective communication and resolution of escalated issues.
- Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and other hardware.
- Perform basic server maintenance, including routine updates and troubleshooting off-hours outages.
- Set up workstations, including computers, monitors, printers, and scanners for new deployments or position changes.
- Handle cable and wire management, running cables throughout office spaces as needed.
- Install and troubleshoot onsite cameras, as needed.
- Manage IT assets by tracking inventory for employee devices (laptops, desktops, printers, scanners, etc.), toners, and ink.
- Manage and configure VoIP phone systems, addressing any setup or troubleshooting needs.
- Create access cards for in-office staff and provide door access reports as required.

**Project & Administrative Support**:

- Assist with IT projects, including hardware upgrades, software rollouts, and system migrations.
- Conduct research into technical issues and present solutions for discussion and implementation by the team.
- Document troubleshooting steps and contribute to internal knowledge bases.
- Prepare training documents for staff and cross-train colleagues on common technical issues.
- Perform monthly maintenance tasks to ensure security devices and monitoring systems are up-to-date.

**Customer Support & Communication**:

- Respond to support tickets and provide timely resolution of issues.
- Communicate with clients and colleagues using phone, remote tools, and written communication to resolve technical problems.
- Build trust by making technology recommendations that enhance performance, security, and address recurring issues.
- Follow through on tasks to ensure full resolution and client satisfaction.

**Qualifications**:

- Diploma in the Information Technology field.
- 1 year of IT support experience, preferably in a fast-paced environment.
- Experience using ticketing systems to manage and resolve support requests.
- Basic understanding of computer architecture and networking, including Hyper-V, VMware vSphere (ESXi and vCenter), and related infrastructure.
- VoIP experience, including setup and troubleshooting.
- Strong customer service, time management, and multitasking skills.
- Ability to work independently and handle multiple tasks with mínimal supervision.

**Working Conditions**:

- Office environment, primarily sitting at a desk working on a computer.
- Ability to lift and carry equipment weighing 25-50 lbs.
- Occasional travel may be required for off-site support or project work.

**Recruitment Process**:
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