Dispatcher

2 weeks ago


Burlington, Canada JKM Towing Full time

Responsibilities:

- Receive and process incoming calls from customers and clients
- Coordinate and schedule calls with drivers
- Track and monitor the status of drivers to ensure on-time delivery
- Communicate with customers, drivers, and other team members to provide updates and resolve any issues or concerns
- Analyze data and reports to identify trends, patterns, and areas for improvement in the call taking/dispatching process
- Perform data entry tasks to update and maintain accurate records of calls, inventory, and customer information
- Utilize phone systems and other communication tools to effectively communicate

Qualifications:

- Previous experience as a dispatcher or in a similar role is preferred
- Strong analytical skills to interpret data and make informed decisions
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Accurate typing skills for efficient data entry

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Please submit your resume highlighting relevant experience for consideration.

**Salary**: $19.00-$24.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- dispatching: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-01


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