Projects & Service Analyst

3 weeks ago

Richmond Hill, Canada SICK Ltd. Full time

**Position**: Projects & Service Analyst**

**_ Note_**_: SICK Canada employs a flexible work philosophy that empowers our managers and employees to work together to figure out where they need to be, to be successful. _There is an expectation that this position will be hybrid._

**ABOUT SICK**:
***:
This person is responsible to provide project support to the Customer Project Management Team and is responsible for coordinating the collection and analysis of project and service order related data for strategic financial and forecasting business decisions. Provide Project support and analysis excellence involved in the overall execution of the Services business to ensure consistent and accurate support & analysis in all tasks, and ensure data collection and recording in ADP, Concur, SAP & CRM are completed related to the day-to-day Project Service Organizations functions.

**ESSENTIAL JOB FUNCTIONS**:

- Collect necessary information to create a project and/or maintain a Sales Order in SAP.
- Add and amend data in multiple system environments - CRM, ADP, SAP.
- Analyze and create applicable reports for completion and accuracy to meet time sensitive deadlines.
- Maintains departmental reports for Labour (ADP), Expense Reporting (Concur), Operations (CRM), Finance (SAP) and other Microsoft Tools.
- Provide system and communication support and assistance to Project Management team for invoicing process.
- Maintain the Project Tracking Spreadsheet daily to ensure data entered is accurate.
- Work directly with all Project Management throughout the project lifecycle to maintain accurate forecast dates, provide systems support where needed, and provide support and analysis when closing out projects.
- Analyze and align multisystem data to ensure reporting parity and accuracy.
- Support the Manager of Project Services and team with any special projects as requested.

**OTHER RESPONSIBILITIES**:

- Functional/Technical Skills: Has the functional and technical knowledge and skills perform the job at a high level of accomplishment.
- Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge
- like internet technology; does well in technical course and seminars.
- Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Problem solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answer.
- Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
- Effective communicator with strong problem-solving acumen with ability to brief on analytics and results to various members of the organization. Understands the importance of strengthening partnerships and establishing cross-functional networks to accomplish tasks.
- Accurately scopes out length and difficulty of tasks and projects; sets objective and goals; breaks down work into the process steps; develops schedules and task/people assignments, anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
- Good at figuring out the processes necessary to get things done; knows how to organize people and activities; Understand how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.
- Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understand the cultures or organizations.
- Provides the information people needs to know to do their jobs and make decisions; is timely with information; is able to write clearly and succinctly; can get messages across that have the desired effect; adjusts to fit the audience and the message.
- Perform other duties and responsibilities as may be assigned or required by SICK management.

**QUALIFICATIONS**:
**_ Education and Experience:_**
- Requires a four-year degree or equivalent experience.
- Requires a minimum of two years’ experience in a professional business environment.

**_Job Specific Abilities:_**
- Strong problem solving, algorithm development, analytical, design, and debugging skills.
- Thorough understanding of technical issues and t

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