Customer Service Associate

2 weeks ago

Ottawa, Canada Giant Tiger Full time

Description du poste:
Giant Tiger customers and stores receive effective and efficient support. Be the center point of contact for all SKU (product) related inquiries for the stores.

Role Specific Accountabilities
- Provide excellent customer service and address needs of customers and stores in a timely and effective manner meeting SLAs. ex. "sundown rule" responses to stores
- Provide clear and precise documentation for stores to advise customers (Correction Notices)
- Accurately and efficiently provide notices to stores advising them of any non-food and Health & Safety Recalls. Recall & Customer notice must be both English and French
- Actively contribute ideas that will enhance the customer service experience. Drawing from BHD inquiry experiences, contribute to Merch Ops process improvement by periodically providing analysis and recommendations on issues & opportunities regarding Stores
- Provide Stores with information and details regarding potential issues or upcoming issues that could affect their business. (Store Communications)
- Manage work flow on the front end, manage customer/store flow, and report performance and policy issues to the Customer Service Supervisor

Knowledge & Skills

**Requirements**:

- Minimum of 2 years of retail and/or customer service experience is required;
- Ability to work under pressure and in a very fast-paced environment.
- Knowledge of social media and best practices.
- Strong communication skills are required, as well as attention to detail and creative problem solving.
- Strong demonstrated organizational and time management skills.
- Systems experience with AS400 (JDA) and Freshdesk
- Basic computer skills and ability to use computer programs such as Microsoft Word, Excel, and Outlook
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.

Assets
- Post-secondary education
- Bilingualism (English and French) is considered an asset.

Travel Requirements
- None

Tigre Géant souscrit au principe de l'égalité d'accès à l'emploi et s'engage à exécuter des procédures d'emploi justes.

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Durant notre processus de recrutement, nous sommes à la recherche d'une personne qui non seulement saura perfectionner ses connaissances dans son nouveau rôle, mais contribuera également à promouvoir notre culture de diversité, d’égalité et d’inclusion.

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