Customer Service Associate

3 weeks ago

North York, Canada PenguinPickUp Full time

**Job Title**:Customer Service Associate

**Reports To**:Customer Service Supervisor

**Department**: PenguinPickUp

**Position Summary**

**Responsibilities**:
The specific duties and responsibilities for this position include but are not limited to the following:

- Learn PenguinPickUp policies, Standard Operating Procedures, & Store Operations protocols & follow them.
- Receiving, unloading, and inspecting delivery orders appropriately
- Handling and organizing packages continuously throughout the shift
- Delivering orders to customer vehicles when support is needed.
- Returning packages to senders from courier services and partnerships
- Handling temperature-controlled food orders
- Maintaining a clean and safe physical environment outside of the locations including but not limited to; shoveling, salting and general clean up;
- Maintaining a clean and safe physical environment indoors including but not limited to rearrangement of packages, daily cleaning and maintenance of the facilities i.e. break areas, washrooms etc. opening and Contacting customers when their packages are ready for pickup
- Supporting the Customer Experience team with their tickets in a timely manner
- Support the team's key metrics and be aligned with them
- Provide a seamless experience when assisting customer drop offs
- Process shipments and payments through POS terminal and pin pad.
- Ensure that individual and unit sales targets are met
- Actively participating and contributing ideas on ways to improve and/or optimize store procedures
- From time to time, other duties may be assigned
- Cleaning and maintaining the physical environment indoors, including but not limited to rearrangement of packages, daily cleaning of break areas, washrooms, etc. and opening and closing tasks.

**Academic/Professional Requirements**:

- Minimum a High School Diploma or equivalent, or currently in process.
- Additional designation/certification is an asset.

**Required Skills/Experience**:

- 1+ year of experience in delivering exceptional customer service.
- Preferable 1 year of experience in sales; promoting products and services.
- Must be able to operate and understand new technology
- Must be able to adapt to high volume / fast paced environment.
- Enjoy working in a team environment or independently.
- Strong oral and written communication skills and ability to interact with people of all levels
- Must be at least 19 years of age to handle packages from online cannabis retailers
- Proactive with strong problem-solving abilities.
- Maintain a positive attitude when faced with difficult situations.
- Must be organized and able to multitask and prioritize workload;
- SmartServe certification is an asset.

Working Conditions:

- Ability to work in varied outdoor temperatures
- Ability to lift up to 50lbs continuously throughout the shift while adhering to all Health and Safety policies.
- Wear safety shoes throughout the shift, adhering to all Health and Safety requirements.
- Must be willing and able to wear the required uniform
- Maintain a clean and presentable appearance at all times.

**Examples of Types of Items Delivered**
- Small to large clothing items, cosmetics, electronics, flat screens, home goods, fans, mattresses, rugs, and dressers
- Flooring, Hardware tools
- Groceries - Ambient, Refrigerated and Frozen items

**Values**:
PenguinPickUp Associates are Customer and Partner **Focused**. Our clients' experience is very important to us, and we strive to make it as **Convenient** and **Friendly** for them as possible. PenguinPickUp believes that delivering consistent world-class service requires **Teamwork**.

We are an equal opportunity employer committed to an inclusive and accessible recruitment and selection process

**Job Type**: Part-time

**Salary**: $15.50-$16.50 per hour

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Customer Service Associate

    4 weeks ago

    North York, Canada Value Village Full time

    Customer Service Associate **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from...

  • Customer Service Associate

    1 week ago

    North York, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...

  • Customer Service/sales Associate

    3 weeks ago

    North York, Canada Out Reach Management Full time

    We are a cutting-edge Business Consulting firm dedicated to delivering exceptional customer relations and driving sales revenue for our clients. We are committed to manufacturing solutions that push the envelope and redefine the future of our industry. Our Customer Service and Sales Associates play a commanding role within the company and collaborate with...

  • Customer Service Sales Associate

    3 days ago

    North York, Canada Meraki Management Group Inc. Full time

    Meraki Management specializes in client acquisition and business development for brands with a strong commitment with a passion for providing exceptional products and services. The Meraki Management team shares a passion for giving back; both to our fellow teammates and to our community. Our team enjoys problem-solving and to continue our efforts in the...

  • Customer Service Sales Associate

    3 weeks ago

    North York, Canada Meraki Management Group Inc. Full time

    Meraki Management specializes in client acquisition and business development for brands with a strong commitment with a passion for providing exceptional products and services. The Meraki Management team shares a passion for giving back; both to our fellow teammates and to our community. Our team enjoys problem-solving and to continue our efforts in the...

  • Customer Service Sales Associate

    1 week ago

    North York, Canada Meraki Management Group Inc. Full time

    Meraki Management specializes in client acquisition and business development for brands with a strong commitment with a passion for providing exceptional products and services. The Meraki Management team shares a passion for giving back; both to our fellow teammates and to our community. Our team enjoys problem-solving and to continue our efforts in the...

  • Customer Service/sales Associate

    2 months ago

    North York, Canada Lions Dynasty Full time

    We are currently looking for a Customer Service/Sales Associate to join our North York team. The main goal for our Associates is to interact and engage with customers in an effort to increase brand awareness on behalf of our clients. Our team is dedicated to providing a live promotional platform as a primary resource to our clients. That way, we can make a...

  • Customer Service/sales Associate

    2 days ago

    North York, Canada Lions Dynasty Full time

    We are currently looking for a Customer Service/Sales Associate to join our North York team. The main goal for our Associates is to interact and engage with customers in an effort to increase brand awareness on behalf of our clients. Our team is dedicated to providing a live promotional platform as a primary resource to our clients. That way, we can make a...

  • Circulation & Customer Service Associate

    4 weeks ago

    North York, Canada The Successful Investor Full time

    **CIRCULATION & CUSTOMER SERVICE ASSOCIATE** **The Successful Investor Inc.** We are a growing wealth management and investment publishing firm with 25+ years’ experience in subscription marketing and independent portfolio management with assets under management verging on $1 billion and growing. As we are transforming our business and experiencing...

  • Circulation & Customer Service Associate

    3 weeks ago

    North York, Canada The Successful Investor Full time

    **CIRCULATION & CUSTOMER SERVICE ASSOCIATE** **The Successful Investor Inc.** We are a growing wealth management and investment publishing firm with 25+ years’ experience in subscription marketing and independent portfolio management with assets under management verging on $1 billion and growing. As we are transforming our business and experiencing...

  • Circulation & Customer Service Associate

    2 weeks ago

    North York, Canada The Successful Investor Full time

    **CIRCULATION & CUSTOMER SERVICE ASSOCIATE** **The Successful Investor Inc.** We are a growing wealth management and investment publishing firm with 25+ years’ experience in subscription marketing and independent portfolio management with assets under management verging on $1 billion and growing. As we are transforming our business and experiencing...

  • Sales and Customer Service

    4 weeks ago

    North Bay, Canada Zedd Customer Solutions Full time

    **Must have the ability to train in the North Bay Centre** As a Customer Service and Sales Representative you will support the relationship between our Clients and their customers by renewing contracts, upgrading customer’s hardware, and offering specific products. You will join a family environment in which we all work together to create a fun and...

  • Associate, Sales

    4 weeks ago

    North York, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Associate, Sales

    3 weeks ago

    North York, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Warehouse & Customer Service Associate

    3 weeks ago

    North York, Canada Ucan Fastening Products Full time

    **About us** **UCAN FASTENING PRODUCTS** has specialized in the production and distribution of concrete anchors and other fasteners for over 50 years. UCAN strives to provide the most practical and cost-effective solutions to meet the anticipated needs of designers and contractors. UCAN takes pride in its’ knowledgeable and helpful sales staff as well as...

  • Customer Service/sales Associate

    2 weeks ago

    North York, Canada Herc Rentals Full time

    As a Herc Rentals ProSales Associate you will begin a fast-track learning journey through the Black & Gold Academy. We will prepare you for immediate placement into a Territory Sales Representative or Senior Operations Coordinator position with opportunity for future roles in branch management, region sales management, national accounts and...

  • Inbound Customer Service Representative

    3 weeks ago

    North Bay, Canada Zedd Customer Solutions Full time

    Position Summary: Life is too short not to have fun! If you have a true passion for helping people we want to talk to you. Due to our proximity to the North Pole, Zedd Customer Solutions has been asked to ensure the toys received at Christmas provide the “WOW” factor. **ESSENTIAL FUNCTIONS**: - Provide exceptional customer service and maintain...

  • Associate Sales

    4 weeks ago

    North York, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Customer Service

    6 days ago

    North York, Canada WPCI Full time

    **About us**: WPCI specializes in smart phone and tablet solutions, technology consultation for hosted and managed solutions, corporate wireless account management, business land-line and Internet Solutions, and GPS services for personnel, vehicle and asset tracking. **About the position**: We are currently seeking a Customer Service / Order Fulfillment...

  • Customer Service Manager

    4 weeks ago

    North York, Canada Walmart Canada Full time

    **Position Summary... **:Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards. **What you'll do...**: 1. Ensures safe work processes and emergency procedures are followed, i.e., safe...