Technology Lead

4 weeks ago

Toronto, Canada TD Bank Full time

399413BR

Technology Solutions

Toronto, ON

February 21, 2023

Company Overview

Department Overview
- TD Technology Delivery covers planning and delivery of projects or services within segment CIO groups. While investing heavily in nurturing business, client and partner relationships for end-to-end delivery of technology solutions or services, these professionals also oversee and directly manage multiple specialized functional teams (e.g. Application Development, Solutions Designers, Business Systems Analysts, Support, Project Management etc.) and seamlessly manage ongoing infrastructure support and shared services to segment CIOs, business leaders and various TD stakeholders. Let’s not forget they communicate the technology organization’s overall book of work and manage stakeholder expectations. It’s a big and busy mandate. There’s room to grow in all of it.

**Job Description**:

- Manage cross -functional team of IT professionals to support assigned business clients / internal partners / stakeholder needs and requirements
- Establish day to day management direction and define priorities and strategies consistent with the business goals and aligned to overall direction from Technology Leadership team for own area
- Communicate business vision / goal and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.)
- Support the develop impact assessments and manage assigned portfolio delivery schedule and periodically perform risk assessments to manage operational processes consistent across the portfolio (e.g. time reporting)
- Assess change requests and issues across the portfolio and identify key items for reporting
- Manage vendor relationships and ensure timely/accurate communication and resolution of issues; monitor billings/expenses against contracts
- Work closely with IT leadership to ensure on-going focus on reusability, scalability, and enterprise-wide solutions, to maximize returns on the suite of products
- Measure and monitor progress at clearly defined points in the process for all ongoing projects within the portfolio to ensure projects are delivered on time, within budget, and that projects meet or exceed expectations
- Track major project deliverables; communicate up-dates; support initiatives intended at reducing time-to-market and containing costs
- Ensure operational, reputational, and intellectual risks are understood, and provide advice towards minimizing risk and escalate where appropriate
- Maintain high level of customer service and ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreements
- Prioritize and manage own workload and support workload of team members in order to deliver quality results and meet timelines
- Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely, open and effective communication of issues/ points of interest
- Contribute to the ongoing development of the team and relationships with other groups, sharing knowledge of client and customer issues, needs and expectations, and contributing to sound decisions

**Requirements**:

- Undergraduate degree or Technical Certificate
- 3-5+ years relevant experience
- Key role involved in negotiating technology costs and scope in forecasting, planning process with subset of business clients within an overall Segment CIO or within a key technology functional area.
- Knowledgeable of external competition, industry and/or market trends in relation to own business
- Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope (e.g., multi-function within line of business)
- Works independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans with a short to medium term business perspective
- Readiness to Manage a team of IT professionals through delivery of project work (e.g., developers, analysts, specialists, administrators and project managers)
- Proven ability to development of resolutions, plans and strategies for operational advancement
- Generally reports to Sr. Manager or Executive role

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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