Information Technology Services Technician

2 weeks ago

SainteAnnedeBellevue, Canada John Abbott College Full time

**Job Description**:
**INTRODUCTION**: John Abbott College is on the hunt for a dedicated Principal Class Technician to bolster our Infrastructure & Cybersecurity Group. As an integral member of our team, you'll be entrusted with overseeing and optimizing the core IT infrastructure components that power our institution. Your proficiency in data center oversight, network management, server upkeep, and cloud infrastructure will be vital in ensuring the robust and uninterrupted operation of our technological foundation. If you're driven by innovation, possess a deep understanding of infrastructure technologies, and are eager to contribute to an academic institution's success, we encourage you to apply.

**IMPORTANT**:Effective immediately

**APPLICATION DEADLINE**: December 8, 2023

**JOB SUMMARY **UNDER THE SUPERVISION OF THE IT COORDINATOR OF INFRASTRUCTURE / CYBERSECURITY AND AS PART OF THE ITS TEAM, THE PRIMARY RESPONSIBILITY OF AN INDIVIDUAL IN THIS POSITION IS TO SERVE AS A SYSTEMS ADMINISTRATOR, EXECUTE SPECIALIZED TECHNICAL DUTIES, AND ENSURE THE AVAILABILITY, RELIABILITY, AND SECURITY OF JOHN ABBOTT COLLEGE IT SYSTEMS.

**DUTIES AND RESPONSIBILITIES**
- Advise and assist on the selection, evaluation, acquisition, installation and use of appropriate computer software, hardware, backups devices, storage devices, storage area networks (SANs), cloud services.
- Install, configure, manage and secure all college IT infrastructure including Windows and Linux operating system physical and virtual servers, and virtualization environments.
- Provide documentation including maintenance plans, standard operating procedures, work instructions, capacity planning, and lifecycle management.
- Coordinate patch management and maintain critical update compliance across all systems.
- Administration and management of accounts and access for all staff and students requiring access to college IT services.
- Administration of end user rights, resource permissions, and access management
- Develop and maintain reporting tools, scripts and automation procedures where applicable.
- Coordinate the work of, serve as a point of escalation for, and provide training to ITS technicians as necessary and requested by ITS management.
- Document all IT service management activities using the college’s ITSM ticketing system (i.e. Octopus) for incidents, service calls, repairs, requests, etc.
- Perform any other related tasks as may be assigned.
- May be required to work outside of normal working hours.

**EDUCATION**:
Diploma of college studies (DEC), or equivalent, in an appropriate specialty or a diploma or attestation of studies whose equivalence is recognized by the competent authority.

**Skills Profile**:

- Technical Expertise: Demonstrated understanding of specialized systems and methods, extending beyond the knowledge typically expected of a computer technician.
- Analytical Abilities: Proven track record of breaking down and analyzing complex problems, deriving actionable insights and solutions.
- Creativity: Demonstrable experience in introducing new methods, devising original solutions, and navigating multiple possible approaches to challenges.
- Adaptability: Agile and flexible mindset, with a history of successfully adapting to new, unforeseen, or evolving circumstances and challenges.
- Communication Excellence: Strong verbal and written communication skills, with the capability to convey intricate technical concepts in a clear and effective manner to varied stakeholders.
- Collaborative Spirit: Experience in coordinating and collaborating with different teams, users, and administrative units, ensuring alignment towards a unified goal.
- Autonomy and Initiative: Proven ability to manage tasks independently, drive results, and take proactive steps when required.
- Decision-making: Demonstrated skill in making informed decisions, especially when faced with multiple possibilities.
- Organizational Awareness: Clear understanding of broader organizational priorities and the ability to align one's work accordingly.
- Risk Awareness: Familiarity with potential risks in the IT domain and a proactive approach towards mitigation and security.
- Documentation Prowess: Ability to create comprehensive and clear documentation related to processes, programs, and technical details.
- Leadership Qualities: Past experience in leading or mentoring teams or acting as a key assistant or guide in technical projects.

**SPECIFIC REQUIREMENTS**
- Minimum of 4 years related IT technical experience supporting desktop computers or servers, operating systems, networks, and Internet services.
- English - advanced (oral, comprehension and written).
- French - basic (oral and written comprehension).

**Assets**:

- Experience working in an educational environment.
- Experience with Windows, Linux and macOS operating systems
- Experience with modern endpoint management (SCCM, Intune, JAMF of others)
- Experience managing video conferencing solutions inc

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