Dispatcher - Dental Industry
3 weeks ago
Provide exceptional customer service
- Record and keep the daily work schedule updated at all times
- Pack and sort the cases per the Production Scheduler and driver routes
- Dispatch drivers after verifying their loads per company procedures
- Respond, log and dispatch clients request for pickups
- Periodically verify the completeness of the pickup log with the receptionist
- Maintain contact with drivers and log their deliveries and pickups
- Hand over the dispatch to the next shift as per company procedures
- Clear drivers to return to base and verify that there are no undelivered cases
- Communicate with Doctor's office of any change of delivery schedule as soon as possible
- Sign off on daily page of drivers schedule and dispatch copy of daily work schedule
- Prepare packages to be sent out by couriers such as Fedex, ICS, and Purolator.
- Clock in and out using the barcode time management system
- Bring to the immediate notice of the Manager any unusual situations
- Make deliveries and pick-ups as required on an emergency basis
- Invoice all cases as they are delivered to the Dispatch department
- Other duties as assigned
- Must have a reliable vehicle available for use during working hours
- Must have excellent knowledge of the Greater Toronto Area
- Must be punctual and reliable
- Must be able to maintain working relations with the team of drivers
- Must have initiative and be creative in effective problem solving
- Must be willing to learn and comply with the company's policies
- Must be courteous to clients, staff and suppliers
- Good verbal and written communication skills are needed. Must be fluent in English
- Experience needed in a similar role
**Work Conditions and Physical Capabilities***:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
**Salary**: From $20.00 per hour
**Benefits**:
- Dental care
- Extended health care
Schedule:
- Monday to Friday
- Weekend availability
Work Location: One location
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