Customer Service Agent

7 months ago


Ajax, Canada KapscoMoto Inc. Full time

**ONLY CANDIDATES WHO COMPLETE THE SKILLS TEST WILL BE CONTACTED.**

**SUMMARY**:

- Full Time Customer Service
- 5 days a week, 9-5pm (Mondays 8-5pm)
- Health Benefits after 3 Months
- Fun Work Environment

**JOB DESCRIPTION**:

- Live Chat and Texting
- Answering Phone Calls
- Handle Cash, Visa, Debit Transaction
- Resolve Customer Concerns Quickly and Effectively
- Handle Returns and Resolve Customer Complaints

**ESSENTIAL SKILLS**:

- Multi-task between all points of communication to the customer
- Strong Interpersonal and Communication Skills
- Good Problem Solving Skills
- Courteous and well-spoken
- Attention to Detail
- Positive Attitude
- Some Knowledge of eBay and Amazon
- Comfortable in a Fast-Paced Work Environment
- Motorcycle Knowledge is a Bonus

**REQUIREMENTS**:

- 5 Years of Customer Service Experience
- Intermediate Computer Skills (Keyboard Shortcuts, Gmail, Internet Browsing, Microsoft Word)
- Fast Typer (55+ Words Per Minute)
- Intermediate Excel knowledge
- Computer Savvy

**Job Types**: Permanent, Full-time

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person


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