Agency Administrator

3 weeks ago

Quebec City, Canada iA Groupe financier iA Financial Group Full time

**PPI company overview**:
**PPI (an independent subsidiary of iA Financial)** is an Insurance Marketing Organization that sits between independent advisors and insurance companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help Advisors elevate and grow their business with a socially responsible mindset.

At PPI, each day you have the opportunity to make a meaningful difference when you support our independent insurance advisors in providing financial security and peace of mind to their clients: Canadian families and businesses.

When you join PPI you will be part of a diverse, inclusive and equitable place to work that values different perspectives. You will benefit from a culture that is people-focused, inclusive and collaborative with opportunities to learn and develop your skills, develop your career and make a meaningful impact.

Our people drive our progress through innovative ideas and a commitment to excellence. We work hard and always ensure we have fun along the way.

PPI is pleased to provide employees with the flexibility of a hybrid work environment. This role is eligible for working from home up to 3 days per week.

**Agency Administrator**

The primary focus of the Agency Administrator is to ensure service levels to advisors are maintained and to effectively facilitate the contracting of advisors with insurance carriers, resolve issues arising from advisor licensing and to investigate and resolve inquiries relating to advisor contracting and commissions when it pertains to override rates.

**Key Responsibilities**:

- Facilitate the completion of advisor contracting and transfers, including buy-In and business consolidation, with the insurance carriers
- Communicate with advisor and ensuring they are updated regularly on current status
- Assume ownership of assigned files and quality of data, including recognizing any urgencies and assisting in the resolution of problems that may prevent a file from moving through the process as quickly as possible and understanding the downstream impact on reporting and commissions
- Review advisor contracts for accuracy and communicate with advisors regarding any outstanding requirements
- Onboard and screen advisor through APEXA system, communicate any issues with compliance until completion and approval of their contract with PPI
- Work with the APEXA system to facilitate advisor’s contracting and transfers.
- Assist advisor with provincial licencing and sponsorship requests
- Anticipate the needs of advisors and follow established processes for informing advisors of important details related to contracting
- Investigate and facilitate the resolution of inquiries and/or issues relating to advisor contracting, licensing and commission overrides including communicating with the insurance carriers, advisors and appropriate departments within PPI.
- Coordinate the set-up of advisors on insurance carrier websites in order to access their commission statements as well as view their business
- Ensure all tasks are completed according to PPI guidelines and standards and work with the Team Leader and Manager/Director, Agency Services to effectively accomplish identified department goals and objectives
- Additional responsibilities, duties and special projects as identified
- Engage in actions that encourage, reflect and align with PPI’s ESG (Environmental, Social and Governance) commitments to our Advisors, their clients and our employees

**Education, Experience and Skills**:

- Fluency in French, both oral and written, required
- A minimum of 2 years’ contracting experience with an existing Managing General Agency or similar work environment
- Industry designation(s) (FLMI, ACS, AIAA) desirable
- Superior organizational and time management skills with demonstrated ability to effectively manage multiple tasks and responsibilities
- Proven accuracy, attention to detail and data entry skills
- Excellent written and verbal communication skills
- Strong interpersonal skills with a demonstrated ability to develop and maintain relationships and work within a team environment
- Ability to represent self, office, and organization in a professional, positive manner at all times
- Ability to handle sensitive and confidential information in a professional manner
- Knowledge of WealthServ, APEXA and Microsoft Office programs; Outlook, Word, Excel and PowerPoint in particular
- We thank all applicants for applying, however, only those selected for an interview will be contacted. Your resume may be used for other vacancies._

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note t

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