Intermediate Business Analyst

3 weeks ago

Regina, Canada eHealth Saskatchewan Full time

**Who is eHealth Saskatchewan?**
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information, include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

**About the Role**
Reporting to the Director, IT Transition & Analytics, eHealth Saskatchewan is looking for a highly skilled Business Analyst with a team player attitude and customer focus who takes pride in knowing the work they do has a direct impact on the lives of patients, their families and our community. The type of work will vary every day, but will revolve primarily around documenting business processes and requirements, specifications including providing clarity to our health system partners on the services we provide.

**Typical Daily Duties**
- Liaise with end users, customers, third party service providers and business partners
- Develops and evaluates information requirements of senior management through leadership and use of business teams
- Contribute to the ongoing development of system training materials and ensure that user documentation is maintained.
- Identifies opportunities where business processes can be enhanced through the implementation of technology or by other techniques
- Gathers and documents requirements for upgrades and enhancements.
- Participate and provide expertise in projects as needed to ensure that services are smoothly transitioned into Support Services.
- Participate in a project manager role for small to medium internal projects

**What we are looking for**
To succeed in this role, you must be able to build strong relationships, have a strong customer service focus, be skilled in solving complex IT problems, and in knowing when to make timely connections with internal tech experts. To make that happen, you must possess exceptional written and verbal communication skills and thrive in a dynamic, complex technology driven environment.

**You will have knowledge of**:

- Knowledge of database concepts, theories and principles
- Knowledge of requirements analysis and solution design principles;
- Health sector related business knowledge is required; and
- A strong technical background, experience with facilitation and training.
- ITIL Certification is considered an asset.

The knowledge and skills required for this position would be attained through the completion of a post-secondary degree or diploma in Computer Science or related area of study. An IIBA Entry Certificate in Business Analysis (ECBA) with equivalent combination of experience will also be considered. In addition to educational requirements you will also bring 3 years of experience working as a Business Analyst or similar in an integrated support environment. An equivalent combination of education and experience may be considered.

**You will be**
- Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and successfully complete projects in a changing environment;
- Patient, honest, discreet and respectful/tactful while working with various types of personal health information etc.;
- Service-oriented, thorough, reliable, disciplined, organized, and have strong attention to detail in order to complete tasks for clients and coworkers etc.;
- Creative, logical, and have a strong motivation for continuous improvement and learning; and
- Empathetic, diplomatic and sensitive in order to respond to issues and concerns of others who may be angry or frustrated.

**Competencies**

**Communication**
- Ability to write

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