Centre Supervisor

2 weeks ago

Greater Sudbury, Canada Serco North America Full time

Position Description:
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.

You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you

We are looking for a dedicated individual with excellent leadership skills to help manage our fast paced Burlington DriveTest Centre. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal/presentation skills, creative problem-solving abilities, as well as previous office management experience.

**Purpose of the Job**:

- Plan, organize, and direct front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.
- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
- Responsible to meet the Project Agreement KPIs at the DEC level.

**Primary Duties and Responsibilities**:
**Management and Supervision**:

- Lead a DriveTest Centre office, including all customer service and Driver Examiner activities.
- Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems.
- Serve as a liaison between the DriveTest Centre, other offices and outside agencies for the distribution and collection of information to resolve operational issues.
- Educate staff in the use of the LCS system, introducing new versions and functions, and troubleshoot system problems as they arise.
- Planning and leading staff meetings.
- Reviewing work performance, motivating staff to work more effectively, identifying problems with performance and solutions to those problems, determining training needs to improve performance, initiating informal measures to correct misconduct or making recommendations for formal discipline with the assistance of Human Resources and DriveTest Centre Manager, when necessary.
- Regularly monitor the accuracy, completeness and timeliness of customer service and Driver Examiner activities within area of responsibility.
- Ensure accurate compliance with all Business Management System (BMS) processes and procedures.
- Perform duties of Customer Service Agent and/or Driver Examiner as required.

**Competencies and Skills**:

- Leadership - 4 to 6 years of Supervisory experience and the ability to establish focus and provide motivational support.
- Communication - Communicate to ensure employees in the unit support and understand how their work relates to the organization's Balanced Score Card Approach. Acknowledge employees for their contributions and recognize and reward employees for their achievements. The ability to pass information to others with clarity and precision. Oral communication: ability to express oneself clearly in conversations and interactions with others.
- Written communication: ability to express oneself clearly in business writing.
- Fostering teamwork - The ability to (and desire) to work cooperatively with others, while providing leadership and guidance to ensure the success of all team participants.
- Managing performance - The ability to take responsibility for one's own (and/or area of responsibility) performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback and addressing performance issues promptly. Has the ability to multi-task, work well under pressure, prioritize workload, meet deadlines, maintain confidentiality, and work well with all levels of management, the client and the public.
- Maximizing performance - The ability to assist with establishing performance/development goals, coaching performance, providing training, and evaluating performance.
- Empowerment - The ability to allow employees the freedom to decide how they will achieve their goals and resolve issues. This includes conveying confidence in an employee's ability and delegating significant authority and responsibility.
- Customer Service Focus - The ability to listen to and understand the customer. This includes anticipating customer needs and giving high priority to customer satisfaction.
- Thoroughness
- The ability to ensure that one's own work and other's work are complete and accurate. Proven track record of high performance and creating a positive and productive work environment in previous roles.
- Managing work - The ability to identify priorities, manage time, effectively plan and establish or

  • Supervisor, Radiation Therapy

    5 days ago

    Greater Sudbury, Canada Health Sciences North Full time

    **Supervisor, Radiation Therapy**: **SUPERVISOR, Radiation Therapy** **Join Northeastern Ontario’s Health Care Leaders!** **Requisition #: 2369** **Status: Permanent Full-Time** **Location: Sudbury, Ontario** - A dynamic and growing health care environment awaits you in Sudbury Ontario: Canada’s happiest city! Surrounded by provincial parks and over...

  • Clinical Supervisor

    6 days ago

    Greater Sudbury, Canada St. Joseph's Continuing Care Centre of Sudbury Full time

    **Clinical Supervisor - Permanent Full Time** - **Hourly Wage rate: $39.58 to $52.86**_ The Clinical Supervisor supports the Clinical Managers in ensuring the quality of clinical care provided to the patients by the clinical staff. They work collaboratively with the inter-professional team and families regarding patient-centered care and related issues. In...

  • Supervisor, Learning

    7 days ago

    Greater Sudbury, Canada Vale Full time

    **Who We Are** Welcome to Vale in Canada. Our purpose is to improve life and transform the future. We value our workforce and offer continuous training and career development opportunities for our people. With our global headquarters in Rio de Janeiro, Brazil, and approximately 125,000 employees in over 30 countries, Vale is constantly growing and...

  • Supervisor, Learning

    6 days ago

    Greater Sudbury, Canada Vale Canada Full time

    **Who We Are** Welcome to Vale in Canada. Our purpose is to improve life and transform the future. We value our workforce and offer continuous training and career development opportunities for our people. With our global headquarters in Rio de Janeiro, Brazil, and approximately 125,000 employees in over 30 countries, Vale is constantly growing and changing....

  • Early Childhood Educator Assistant

    7 days ago

    Greater Sudbury, Canada Laurentian Child and Family Centre Full time

    Work Term: Casual - Work Language: English - Hours: 4 to 37.5 hours per week - Education: Secondary (high) school graduation certificate - Experience: Experience an asset **Work setting**: - Child care centre **Tasks**: - Bathe, diaper and feed infants and toddlers - Storytelling - Support early childhood educators in carrying out programs that promote the...

  • Supervisor of Child, Youth and Family Development

    7 days ago

    Greater Sudbury, Canada YMCA of Northeastern Ontario Full time

    The YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement and leadership. We have been offering programs and services to the North Bay community since 1958 and to the Greater Sudbury community since 1936! To learn more about our programs...

  • early childhood educator

    Found in: Talent CA 2 C2 - 5 days ago

    Greater Sudbury, Canada Laurentian Child and Family Centre Full time

    Durée de l'emploi: TemporaireLangue de travail: AnglaisHeures de travail: 10 to 37.5 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificateWork site environmentOutdoorsNoisyNon-smokingWork settingChild care centreTasksBathe, diaper and feed infants and toddlersStorytellingAssist early childhood educators in carrying...

  • early childhood educator

    Found in: Talent CA 2 C2 - 2 weeks ago

    Greater Sudbury, Canada Laurentian Child and Family Centre Full time

    Work Term: TemporaryWork Language: EnglishHours: 10 to 37.5 hours per weekEducation: Secondary (high) school graduation certificateExperience: Experience an assetWork site environmentOutdoorsNoisyNon-smokingWork settingChild care centreTasksBathe, diaper and feed infants and toddlersStorytellingAssist early childhood educators in carrying out programs that...

  • Driver

    Found in: Talent CA C2 - 6 days ago

    Greater Sudbury, Canada EMCO Corporation Full time

    Job Description As a Driver, you will load trucks, make deliveries and pickups at both customer and vendor locations. You will work in a safe manner in accordance with all laws, regulations, and company policies. You will be friendly, observant, and able to determine customer needs and communicate that information back to the Profit Centre Manager or...

  • Supervisor /manager part-time

    Found in: Jooble CA O C2 - 1 week ago

    Greater Sudbury Unitary Authority, ON, Canada Claire’s Inc. Full time

    Supervisor/Manager Part-Time - New Sudbury Centre page is loaded Supervisor/Manager Part-Time - New Sudbury Centre Apply locations Sudbury, On time type Part time posted on Posted 11 Days Ago job requisition id JR196120 Claire's - A Career that's always in style Part-Time Manager/3rd Key Holder Opportunity Supporting your Store Manager and Assistant...

  • Dispatcher

    16 hours ago

    Greater Sudbury, Canada Evan's Home Building Centre Full time

    We are looking for a reliable **Dispatcher** to act as a communication point for customer related calls. You will receive requests, transmit messages and track vehicles. **RESPONSIBILITIES** - Receive calls and record significant information - Will act as the Yard Supervisor, including responsibility over scheduling and staff training - Address problems and...

  • Warehouse Associate

    Found in: Talent CA C2 - 6 days ago

    Greater Sudbury, Canada EMCO Corporation Full time

    Job Description As a Warehouse Associate, phase 1 of this role will include counting, verifying, receiving, and putting away incoming vendor material and customer returns. Phase 2 of this role, you will be responsible for picking, packing, and shipping customer orders. A high attention to detail will ensure exceptional levels of customer service and...

  • Early Childhood Educator Assistant

    3 days ago

    Greater Sudbury, Canada La Garderie Touche-à-Tout de Sudbury Full time

    Education: College/CEGEP - Experience: Experience an asset - or equivalent experience **Work setting**: - Child care centre - Before and after school programs **Tasks**: - Support early childhood educators in carrying out programs that promote the physical, cognitive, emotional and social development of children - Assist early childhood educators or...

  • Warehouse Associate

    7 days ago

    Greater Sudbury, Canada EMCO Corporation Full time

    **Company Description** With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation,...

  • Superintendent, Iroc Tech

    5 days ago

    Greater Sudbury, Canada Vale Full time

    **Superintendent iROC Tech and Governance** **Want to work with leading technology?** Welcome to Vale in Canada. As a leader in the mining industry, our responsibility is to positively impact our people, communities and the environment. We value our workforce and offer continuous training and career development opportunities for our people. Our Sudbury...

  • early childhood educator assistant

    Found in: Talent CA 2 C2 - 6 days ago

    Greater Sudbury, Canada Discovery Early Learning & Care Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: Experience an assetWork site environmentNoisyNon-smokingAir conditionedWork settingChild care centreTasksBathe, diaper and feed infants and toddlersDevelop and implement child-care programs that support and promote the physical,...

  • Animal Care Attendant

    5 days ago

    Greater Sudbury, Canada Ontario SPCA and Humane Society Full time

    **Opportunity** **Animal Care Attendant (ACA)**:We are seeking an experienced ACA with a love for spending time enriching the lives of the animals within our care. ACAs understand that ensuring a clean, stimulating, and healthy environment is paramount to quality of life for our furry residents. ACAs develop great relationships with our human friends too by...

  • Permanent Vice Principal

    2 days ago

    Greater Sudbury, Canada Sudbury Catholic District School Board Full time

    VICE PRINCIPAL POSITION - ST. ALBERT ADULT LEARNING CENTRE Effective Immediately JOB POSTING (INTERNAL/EXTERNAL) (Full-Time, permanent) The Sudbury Catholic District School Board is located in Northeastern Ontario and serves approximately 6,000 students in 18 schools located in Greater Sudbury, as well as in Markstay and Killarney. Greater Sudbury is...

  • early childhood educator assistant

    Found in: Talent CA 2 C2 - 11 hours ago

    Greater Sudbury, Canada Discovery Early Learning & Care Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearWork site environmentNoisyNon-smokingAir conditionedWork settingChild care centreTasksBathe, diaper and feed infants and toddlersDevelop and implement child-care programs that support and promote the physical,...

  • Rv Technician Assistant

    17 hours ago

    Greater Sudbury, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: 2100 Kingsway, Greater Sudbury, ON P3B 2G2** **What...