Customer Service Representative
4 weeks ago
Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.
Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.
**Summary**:
The customer service and cash team member works in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while processing sales and refunds fulfilling customer needs. This role also involves store maintenance such as stocking shelves and general housekeeping.
We offer training and potential to move up within the company as well as take on more responsibilities within these roles
**Main Responsibilities and Tasks**:
- Meet, greet and thank customers and provide friendly, informed service to them. Answers questions and provides friendly advice and services to customers.
- Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Learns about new products on a regular basis.
- Keeps up to date with in-store promotions, in-store deals and product locations.
- Identify low stock levels and maintain inventory accuracy.
- Engages in learning activities and listens to feedback to improve their own abilities.
**Requirements**:
**MUST be organized and has math skills pertaining to cashing and a variety of transactions.**
- Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
- Effective written and oral communication skills (e.g., probing, listening, etc.) and the ability to maintain professional communication, even in challenging situations.
- Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes.
- Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to resolve retail and/or customer issues.
- Ability to adapt and cope with challenging and changing situations.
- Positive attitude, punctuality and solid work ethic.
- Ability to consistently provide professional customer service, including in situations of conflicts.
- We are willing to promote the most promising staff who are committed to our everyday success and who is able to meet the schedule requirements.
**Job Types**: Full-time, Permanent
**Salary**: From $14.25 per hour
**Benefits**:
- On-site parking
- Store discount
Day range:
- Holidays
- Weekend availability
Shift:
- Day shift
- Evening shift
Work setting:
- Department store
**Education**:
- Secondary School (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Work Location: In person
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