Service Representative

7 months ago

Moose Jaw, Canada SaskTel Full time

**POSITION OVERVIEW**
Represents the Corporation in sales incented face-to-face residential and business customer contacts. Provides an exceptional customer experience, representing customers’ best interests. Determines customers’ needs and requirements, recommends solutions, and finalizes the sale of products and/or services. Completes internal work and procedures to ensure the customer’s experience is positive.

**TYPICAL DUTIES & RESPONSIBILITES**
(Not all inclusive or applicable to all assignments)
- Persuasively promotes the sale of products and/or services on an initiated and/or demand basis in a competitive environment in order to meet sales targets.
- Determines customer needs and recommends solutions to the customer, utilizing support personnel as required.
- Handles device hardware and accessory setup, reviews customer contracts, and educates/informs customers about their services.
- Develops and maintains a working knowledge of SaskTel’s products, services, systems, and pricing options.
- Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results.
- Arranges customer security deposits, and handles cash and payments. Reconciles monies associated with daily sales and bill payments. Prepares bank deposits.
- Captures customer requirements, reviews customer request work orders for accuracy, and adjusts/corrects errors and/or omissions on customer accounts.
- Participates in sales campaigns and retention activities on an initiated and/or demand basis.
- Maintains related reports.
- Deals with customers for the purpose of retail sales, product returns and repairs, trade shows, equipment demonstrations, organizing product displays, and may be required to attend customer premises.
- Monitors/administers stock inventory for products available through the retail outlet.
- Assists other internal departments as required.

**QUALIFICATIONS**
- Working knowledge of techniques needed to persuasively promote the sale of products and/or services, typically gained through 2 years experience in a sales role.
- Excellent communication and interpersonal skills, and the ability to influence, persuade, and deal effectively with others.
- Working knowledge of SaskTel’s products and services.
- Analytical, problem-solving, and decision-making abilities.
- Ability to multi-task.
- Ability to plan and organize in a self-directed and public environment.
- Ability to work under continual pressure, and adapt to a constantly changing work environment.
- Keyboarding skills 20 WPM.
- Successful completion of prescribed training courses.
- Our online test is administered through our testing company called ESkills. This is a multiple choice test that is used to measure your sales ability and customer service skills. Please take note that some sections are timed.
- During the interview you will be asked to complete a face to face sales simulation with the hiring managers. More details will be provided to you about this step of the process.
- Recent, workplace supervisory references will be a requirement before coming to an interview so please have references available for us to contact.
- If you are offered a position at SaskTel, we will require an acceptable criminal record check

**About SaskTel**

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